Fraud & Disputes Investigator I jobs in United States
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DataSync · 1 day ago

Fraud & Disputes Investigator I

positionHenderson, NV
timeFull-time
remoteOnsite
seniorityMid Level
date4+ years exp

DataSync is seeking a Fraud & Disputes Investigator I to assist cardholders with disputes and fraud resolution. The role involves handling customer calls, processing fraud allegations, and monitoring suspicious transaction activities while ensuring compliance with guidelines and regulations.

Information TechnologySaaSSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Answer inbound telephone calls from customers regarding disputes and potential fraud
Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
Maintain call performance and call quality goals
Process fraud allegations effectively and efficiently
Monitor suspicious transactions activities through review of scheduled and ad-hoc reporting to decision account status
Update and maintain fraud & dispute logs accurately and ensure deliver in accordance with SLAs
Other duties as assigned

Qualification

Fraud resolutionDispute managementMicrosoft Office SuiteAttention to detailBilingual (English/Spanish)Written communicationOral communication

Required

Regular attendance and schedule flexibility
Strong attention to detail
Excellent written and oral skills
Proficiency in Microsoft Office Suites
At least 4 years of relevant experience in a similar role preferably in card services or financial services

Preferred

Bilingual preferred – English/Spanish
College and/or professional training preferred

Company

DataSync

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DataSync is an information technology company that offers SaaS-based portal for enterprise services.
dateFounded in 2005
location
Sioux Falls, South Dakota, USA
people-size11-50 employees
web-link
http://datasyncsolutions.com/

H1B Sponsorship

DataSync has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (15)
2022 (21)
2021 (12)
2020 (30)

Funding

Current Stage
Early Stage
Total Funding
$2.66M
Key Investors
Bird Dog Equity Partners
2016-02-03Series Unknown· $0.2M
2015-04-13Series Unknown· $1.05M
2009-12-11Series Unknown· $0.91M

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Company data provided by crunchbase