DXC Technology · 22 hours ago
Analyst – Insurance Operations & Financial Control
Newark, DE
Full-time
Hybrid
Mid Level
3+ years expDXC Technology is a global leader in IT services, helping companies modernize their operations. The Analyst in Insurance Operations & Financial Control will support operational excellence through oversight of transactions, financial control, and process quality, while also addressing customer complaints and collaborating with various teams.
AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering
Responsibilities
Monitor and execute daily insurance transactions accurately, ensuring adherence to operational and regulatory standards
Support financial control activities including reconciliations, reporting, budgeting, and variance analysis
Track, investigate, and resolve customer complaints, identifying root causes and implementing preventive measures
Analyze operational and financial data to identify trends, inefficiencies, and improvement opportunities
Assist in developing and maintaining quality frameworks, audits, and compliance checks to ensure service excellence
Collaborate with operations, finance, and leadership teams to support risk management and process governance
Contribute to process improvement initiatives aimed at increasing efficiency, scalability, and accuracy
Support reporting of operational KPIs, SLA adherence, quality metrics, and customer satisfaction measures
Assist in workforce planning and resource allocation to meet business demands while maintaining operational quality
Provide guidance and knowledge-sharing to peers, promoting accountability, compliance, and continuous learning
Qualification
Required
Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent experience)
3-5 years of experience in insurance operations, financial control, or transaction management
Knowledge of life and annuities products, operational governance, and financial reporting
Strong analytical skills and attention to detail for reviewing operational and financial data
Understanding of quality frameworks, compliance standards, and customer complaint resolution processes
Effective communication skills and ability to collaborate across multiple teams
Preferred
Experience in call center operations or managing customer inquiries/escalations
Familiarity with regulatory and compliance standards in the insurance industry
Knowledge of reporting tools, dashboards, and operational metrics
FINRA 6 or 7 certification is desirable
Company
DXC Technology
DXC Technology is an IT and consulting services company that offers insurance software, security, and application development services.
10001+ employees
H1B Sponsorship
DXC Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (78)
2023 (175)
2022 (146)
2021 (123)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$755.01M2025-12-02Post Ipo Debt· $755.01M
2017-04-03IPO
Leadership Team
Raul Fernandez
President and Chief Executive Officer
Kaveri Camire
SVP and Chief Marketing Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase