Anchor Home · 1 day ago
Residential Program Manager
Timonium, MD
Full-time
Onsite
Senior Level
5+ years expAnchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services to individuals with intellectual and developmental disabilities. The Program Manager is responsible for overseeing the effective daily operations and compliance of residential, day, and personal supports programs while providing direct supervision to staff and ensuring high standards of care and accountability.
Individual & Family Services
Responsibilities
Oversee daily operations across all the programs, ensuring compliance with licensing, health, and safety standards
Manage staffing levels, schedules, and attendance to ensure sufficient coverage and adherence to PCP requirements
Conduct regular scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions
Partner with the Program Director to address deficiencies and maintain audit readiness
Identify operational gaps and implement process improvements to enhance service delivery and efficiency
24/7 on-call coverage for assigned homes
Provide training on essential daily living tasks, including cleaning, cooking from established meal plans, feeding, administering medications, and maintaining personal hygiene
Supervise and coach House Managers to ensure effective leadership, communication, and team performance
Lead regular program meetings to align staff on goals, updates, and expectations
Promote a culture of accountability, respect, and collaboration throughout all program teams
Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition
Ensure services are person-centered, goal-oriented, and aligned with individual support plans
Monitor the health and medical needs of individuals, promptly reporting any concerns, and ensure the timely completion of all medical appointments and necessary documentation
Work collaboratively with nursing and external case management teams to ensure holistic, coordinated care
Monitor and assist with the finances of individuals, ensuring purchases are pre-approved, documented, and accounted for
Maintain open communication and manage relationships with families, guardians, and external stakeholders to ensure satisfaction and continuity of services
Develop and implement activity programs, including the Meaningful Day curriculum
Review and approve program documentation, incident reports, and attendance records
Ensure compliance with regulations and all internal policies and procedures
Ensure accurate and timely completion of all documentation, including billable records
Participate in inspections, audits, and investigations, ensuring timely resolution of any findings
Assist in managing budgets related to staffing, supplies, and maintenance needs
Qualification
Required
Minimum of 5 years of experience in residential or human services program management
Strong understanding of DDA and COMAR regulations and compliance requirements
Demonstrated success managing multiple program locations and staff teams
Excellent leadership, communication, and problem-solving skills
Valid driver's license, reliable transportation, and ability to travel between program sites as needed
Preferred
Bachelor's degree in Human Services, Business Administration, or related field
Company
Anchor Home
Anchor Home is a dynamic fast-growing human service organization in Baltimore, Maryland dedicated to delivering best-in-class services and experiences to individuals living with intellectual and developmental disabilities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Helen Akparanta
Chief Executive Officer
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