Texas Bank and Trust · 1 day ago
Customer Care Specialist
Longview, TX
Full-time
Hybrid
Entry Level
2+ years expTexas Bank and Trust is seeking a Customer Care Specialist responsible for providing assistance to customers with bank products and services. The role focuses on delivering exceptional customer service and building lasting relationships with clients while adhering to banking regulations.
BankingFinancial Services
Responsibilities
Provide extraordinary front end phone support to both internal and external customers with 90% or greater observation results
Researches and resolves customer inquiries; including providing information about bank products and services as appropriate
Assist with routing calls to other bank departments or branches as necessary
Follow up on customer service inquiries and/or requests to develop customer relationships
Must have the ability to work remotely as required
Flexible schedule required, including but not limited to working some Saturdays, holidays, and after-hours
Maintain knowledge of bank products and services as well as other bank department functions to ensure quality customer service
Maintain strict confidentiality of customer and banking relationships
Work in cooperation with other departments
Convey attitude that will contribute to the success of the bank and to own personal success
Other duties as requested by their supervisor or other management representatives of the bank
Must comply with all bank policies and procedures that are job related and/or consistent with business necessity
Qualification
Required
High school diploma or equivalent
Must have a working knowledge and a desire to use Electronic Banking products… i.e. Online Banking, Bill Pay & Mobile Banking
Strong customer service skills, including the ability to assist customers in trouble-shooting issues with electronic devices
Strong ability to multitask
Excellent computer skills, Microsoft Word/Excel/Access
Preferred
2-4 years customer service experience preferred
Bilingual preferred
Company
Texas Bank and Trust
Texas Bank and Trust is a community bank.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melinda Beatty, CCBCO
Senior Vice President, Chief Compliance Officer and CRA Officer
Jeff Wyatt
Chief Information Officer
Recent News
2025-06-14
Seattle TechFlash
2025-03-27
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