Flip · 1 week ago
Product Insights Analyst
Brooklyn, NY
Full-time
Onsite
Entry, Mid Level
$100K/yr - $150K/yrFlip is a company that builds AI-powered call automation for customer support, aiming to improve customer experiences through data insights. The Product Insights Analyst will analyze call and usage data to provide clear recommendations that shape product priorities and improve call outcomes, while working closely with Product Managers and Customer Success teams.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Own the understanding of how Flip performs in the real world by analyzing call and usage data across new and existing customers
Analyze customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points
Identify trends across customers over time to determine what's working, what's breaking, and where performance is changing
Turn ambiguous data into clear insights and concrete recommendations, proactively surfacing issues or opportunities before they scale
Partner closely with Product Managers to bring customer data directly into product decisions, roadmap priorities, and default behaviors
Identify gaps between intended product behavior and real customer usage, and help evaluate experiments and A/B tests to understand impact
Enable Sales and Customer Success with clear, data-backed narratives that demonstrate performance, improvement over time, and customer value
Build comparisons, benchmarks, and success stories that support renewals, expansions, and optimization conversations, and clearly explain impact on automation, CX, and revenue
Qualification
Required
Comfort with ambiguity, conflicting signals, and pushing back when the data challenges the prevailing narrative
Ability to ask hard questions, defend conclusions, and help the team make real tradeoffs
Experience analyzing customer call and usage data to understand automation rates, call outcomes, drop-offs, and friction points
Ability to identify trends across customers over time to determine what's working, what's breaking, and where performance is changing
Ability to turn ambiguous data into clear insights and concrete recommendations
Experience partnering closely with Product Managers to bring customer data into product decisions
Ability to identify gaps between intended product behavior and real customer usage
Experience evaluating experiments and A/B tests to understand impact
Ability to enable Sales and Customer Success with clear, data-backed narratives
Experience building comparisons, benchmarks, and success stories that support renewals, expansions, and optimization conversations
Strong analytical depth, including experience with SQL or similar querying tools
Ability to explain not just what the data shows, but why it matters
Detail-oriented and driven, with a consistent track record of high performance
Comfortable asking uncomfortable questions and challenging assumptions when the data doesn't support the narrative
Ownership-minded, motivated to go beyond surface-level answers
Collaborative and supportive, able to work closely with others while maintaining independent, data-grounded judgment
Benefits
Comprehensive healthcare
Unlimited vacation
Mandatory half week for everyone over July 4
A full week off at the end of the year
Company
Flip
Flip operates as a platform that allows users to send money securely without a transaction fee. With AUS dollar impacts forforth.
Founded in 2019
201-500 employees
H1B Sponsorship
Flip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$120MKey Investors
Tencent
2022-06-14Series B· $55M
2021-12-08Series B· $48M
2021-07-01Non Equity Assistance
Leadership Team
Luqman Sungkar
Co-Founder
Rafi Putra Arriyan
President Director & Co-Founder
Recent News
2024-04-15
2024-04-02
2024-04-02
Company data provided by crunchbase