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Compucom Staffing · 3 days ago

Desktop Support Technician

Atlanta, GA

Full-time

Onsite

New Grad, Entry Level

$17.25/hr - $25.30/hr

Compucom Staffing is a company providing IT staffing services and solutions to various businesses. They are seeking a qualified Desktop Support Technician to manage technology requirements and provide support for desktop and laptop systems in an office environment.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Managing the day-to-day technology requirements of an office of 140+ Associates

Desktop and laptop support (Windows & macOS)

Microsoft 365 administration and troubleshooting, including Exchange, AD, and Intune

ServiceNow ticketing and ITSM workflow management

Asset and inventory management of onsite depot and remote resolution support as available

Work with remote support tools and field service operations

Qualification

Desktop supportMicrosoft 365 administrationServiceNow ticketingHardware troubleshootingRemote support toolsCustomer serviceA+ CertificationInterpersonal skillsAdaptability

Required

Experienced IT professional, providing comprehensive onsite desktop support across campus environments

Skilled in inventory management, hardware and software troubleshooting and remediation, and user support for Microsoft environments using both Apple Mac, Dell, and Lenovo hardware (Windows OS, Office 365, Teams, Intune, and Active Directory)

Demonstrates exceptional interpersonal and communication skills, ensuring positive end-user experiences and efficient issue resolution

Agile and adaptable in both onsite and remote work settings, leveraging ServiceNow for ticket management, incident tracking, and resolution

Proficient in remote support tools and on-premises troubleshooting to maintain seamless technology operations across multiple locations

Strong customer service and communication abilities

Flexible and dependable in hybrid work environments