Desktop Support Technician jobs in United States
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Compucom Staffing ยท 3 days ago

Desktop Support Technician

Compucom Staffing is a company providing IT staffing services and solutions to various businesses. They are seeking a qualified Desktop Support Technician to manage technology requirements and provide support for desktop and laptop systems in an office environment.

ConsultingDeliveryInformation TechnologyStaffing Agency
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Responsibilities

Managing the day-to-day technology requirements of an office of 140+ Associates
Desktop and laptop support (Windows & macOS)
Microsoft 365 administration and troubleshooting, including Exchange, AD, and Intune
ServiceNow ticketing and ITSM workflow management
Asset and inventory management of onsite depot and remote resolution support as available
Work with remote support tools and field service operations

Qualification

Desktop supportMicrosoft 365 administrationServiceNow ticketingHardware troubleshootingRemote support toolsCustomer serviceA+ CertificationInterpersonal skillsAdaptability

Required

Experienced IT professional, providing comprehensive onsite desktop support across campus environments
Skilled in inventory management, hardware and software troubleshooting and remediation, and user support for Microsoft environments using both Apple Mac, Dell, and Lenovo hardware (Windows OS, Office 365, Teams, Intune, and Active Directory)
Demonstrates exceptional interpersonal and communication skills, ensuring positive end-user experiences and efficient issue resolution
Agile and adaptable in both onsite and remote work settings, leveraging ServiceNow for ticket management, incident tracking, and resolution
Proficient in remote support tools and on-premises troubleshooting to maintain seamless technology operations across multiple locations
Strong customer service and communication abilities
Flexible and dependable in hybrid work environments

Preferred

A+ Certification is a plus
Experience in hardware remediation

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

Company

Compucom Staffing

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Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.

Funding

Current Stage
Late Stage
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