NetApp Learning Services · 3 weeks ago
Technical Operations Engineer
Morrisville, NC
Full-time
Hybrid
Entry, Mid Level
$105K/yr - $156K/yr
2+ years expNetApp Learning Services offers open source as-a-service through its Instaclustr offering, and they are seeking a Technical Operations Engineer to support their cloud-hosted technology clusters. The role involves providing operational support, responding to customer queries, and collaborating with various teams to optimize performance and stability of production systems.
Information Technology & Services
Responsibilities
Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Unix or Linux (CoreOS, Ubuntu), Docker,and languages including Java, Python and bash
Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a highstandard of customer communication
Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems
Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet
Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures
Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster
Qualification
Required
Strong knowledge and experience with Unix/Linux and be comfortable working from the command line. This is essential, there are no GUIs here
Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking
Previous experience working with databases and/or Open-Source Techs (managing standard tasks, handle production issues, performance tuning) in a support role
Programming skills in Python, bash scripting, SQL, and source code control using Git
Exceptional ability to communicate clearly and professionally in written and verbal in English is essential
Demonstrated ability to multitask
Passion for all things IT, and especially open source
A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, a Master's Degree, or equivalent experience is required
Preferred
Any customer service experience is favourable
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Comprehensive medical, dental, wellness, and vision plans
Educational assistance
Legal services
Access to discounts
Financial savings programs
Company
NetApp Learning Services
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San Jose, California, US
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase