PeoplePlusTech Inc. · 21 hours ago
Incident Manager
United States
Contract
Remote
Mid, Senior LevelPeoplePlusTech Inc. is looking for an experienced Incident Manager to join their client’s team. The successful candidate will guide best practices for Incident and Major Incident management, driving improvements in processes, and managing Major Incidents directly.
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Hiring Manager
Jerry Lee
Responsibilities
Establish and oversee the central MIM pilot for our client
Provide leadership and guidance to Global Process Owners to elevate incident and major incident management practices
Act as a thought leader in refining frameworks, processes, and escalation models for our client’s IT operations
Actively manage and coordinate operational activities during Major Incidents, ensuring timely resolution and effective communication across our client’s IT teams and service providers
Handle escalations to Global Process Owners and ensure alignment with our client’s priorities
Collaborate with our client’s IT teams and providers to implement process enhancements that improve incident response and resolution times
Develop tools, dashboards, and reporting mechanisms to track incident trends and performance metrics for our client
Identify recurring issues and partner with Global Process Owners to design and implement long-term mitigation strategies
Promote a culture of proactive incident prevention and operational resilience within our client’s environment
Qualification
Required
Proven experience in Incident Management within large-scale IT environments
Strong leadership skills with the ability to influence and guide global stakeholders
Expertise in ITIL frameworks and best practices for incident management
Excellent communication and coordination skills, especially during high-pressure situations
Experience in developing reporting tools, dashboards, and performance metrics
Ability to identify systemic issues and implement sustainable solutions
Company
PeoplePlusTech Inc.
PeoplePlusTech offers a wide range of Business Process Outsourcing (BPO) services and guarantees accuracy, efficiency, and high quality standards when managing your processing tasks.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase