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PDQ · 21 hours ago

Customer Success Manager

South Salt Lake, UT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

PDQ is a device management company based in Salt Lake City, UT, that aims to simplify and secure IT processes. The Customer Success Manager will drive renewal strategies, identify usage trends, and collaborate with cross-functional teams to enhance customer experience and product expansion.

Developer APIsIT ManagementSoftware

No H1B

Responsibilities

Drive renewal strategy and execution across a shared customer book

Identify usage trends and lead early interventions when risk is detected

Recommend and coordinate cross-product expansions that solve customer pain points

Capture voice-of-the-customer insights to influence product roadmap and strategy

Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

Qualification

SaaS/B2B salesSalesforceCustomer demonstrationsContract negotiationsSlackMicrosoft OfficeProactive communicationGoal attainmentCritical thinkingInterpersonal skills

Required

2+ years of SaaS/B2B sales experience

Ownership: You take responsibility for projects, drive results, and deliver on commitments

Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions

Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork

Improvement: You continuously seek opportunities for growth, innovation, and personal development

Experience assisting with or leading with customer demonstrations and contract negotiations

We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it's your critical thinking and proactive communication that will drive success

Preferred

Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins

Strong aptitude to grasp technical products and concepts and convey them through product demonstrations

Ability to demonstrate skilled discovery leading to uncovering customer opportunity

Excellent pipeline hygiene and attention to detail

Excellent interpersonal skillset, particularly with the ability to build authentic business relationships

Strong focus on goal attainment and consistently driving towards achieving and exceeding targets