Poulin | Willey | Anastopoulo · 21 hours ago
Office Coordinator - Front Desk/Call Center
Poulin | Willey Trial Lawyers is seeking an Office Coordinator to serve as the first point of contact for clients and visitors. The role involves greeting clients, managing calls, and ensuring a welcoming office environment while supporting the legal teams with organization and communication.
ConsultingLaw EnforcementLegal
Responsibilities
Greet clients and visitors warmly, creating a professional and welcoming experience
Answer and route incoming calls with clarity, empathy, and urgency
Collect and log basic intake information in our case management system (Litify)
Transfer clients to the right team members and ensure every call is documented accurately
Schedule and coordinate in-office meetings, including conference room use
Keep the office environment clean, organized, and client-ready at all times
Participate in team meetings to stay aligned on client service standards and goals
Uphold our Core Values in every client and team interaction
Qualification
Required
Previous experience in front desk, office administration, or client-facing service
Excellent communication skills—both written and verbal
Organized, detail-oriented, and comfortable managing multiple priorities
Professional, empathetic, and client-centered approach
Familiarity with office or case management systems
High school diploma or equivalent required
Preferred
Customer service or call center experience strongly preferred
Litify experience a plus
Additional training in office administration or customer service is a plus
Company
Poulin | Willey | Anastopoulo
Poulin | Willey | Anastopoulo is a law firm that specializes in personal injury, car accident, and workers compensation litigation.