Office Coordinator - Front Desk/Call Center jobs in United States
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Poulin | Willey | Anastopoulo · 21 hours ago

Office Coordinator - Front Desk/Call Center

Poulin | Willey Trial Lawyers is seeking an Office Coordinator to serve as the first point of contact for clients and visitors. The role involves greeting clients, managing calls, and ensuring a welcoming office environment while supporting the legal teams with organization and communication.

ConsultingLaw EnforcementLegal

Responsibilities

Greet clients and visitors warmly, creating a professional and welcoming experience
Answer and route incoming calls with clarity, empathy, and urgency
Collect and log basic intake information in our case management system (Litify)
Transfer clients to the right team members and ensure every call is documented accurately
Schedule and coordinate in-office meetings, including conference room use
Keep the office environment clean, organized, and client-ready at all times
Participate in team meetings to stay aligned on client service standards and goals
Uphold our Core Values in every client and team interaction

Qualification

Customer service experienceOffice administration experienceCase management systemsCommunication skillsOrganizational skillsEmpathyMulti-taskingDetail-oriented

Required

Previous experience in front desk, office administration, or client-facing service
Excellent communication skills—both written and verbal
Organized, detail-oriented, and comfortable managing multiple priorities
Professional, empathetic, and client-centered approach
Familiarity with office or case management systems
High school diploma or equivalent required

Preferred

Customer service or call center experience strongly preferred
Litify experience a plus
Additional training in office administration or customer service is a plus

Company

Poulin | Willey | Anastopoulo

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Poulin | Willey | Anastopoulo is a law firm that specializes in personal injury, car accident, and workers compensation litigation.

Funding

Current Stage
Growth Stage

Leadership Team

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Michelle Romano, CPA, CGMA
Chief Financial Officer
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Christopher Covert
Chief Growth Officer
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Company data provided by crunchbase