UPMC · 1 day ago
Systems Analyst - Senior
United States
Full-time
Remote
Senior Level
5+ years expUPMC is hiring a Senior Systems Analyst to join their team. The role involves leading IT projects, analyzing budgets, and providing support to meet client IT and business needs.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Leading IT projects by maintaining and monitoring schedules and milestones
Analyze budgets and forecasts to ensure cost control and financial transparency
Provide clear updates on overall project progress, major risks, and key decisions
Communicate deadlines to keep milestones on track, prevent costly delays, and maintain budget alignment
Monitor financials through monthly burndowns and reforecast regularly to ensure timely delivery
Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly
SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times
Data Quality: Maintain data quality at all times
Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation
Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports
Mentor less experienced team members. Communicate with the business/act as business analyst
End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers
Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
5+ years' experience with modern technology and application support through education or practical experience
Strong project management skills
Strong communication skills
Proficient level of experienced analytical services
Ability to define requirements and develop and/or maintain computer applications/systems
Ability to provide services to meet client IT and business needs
Ability to lead IT projects by maintaining and monitoring schedules and milestones
Ability to analyze budgets and forecasts to ensure cost control and financial transparency
Ability to provide clear updates on overall project progress, major risks, and key decisions
Ability to communicate deadlines to keep milestones on track
Ability to monitor financials through monthly burndowns and reforecast regularly
Ability to complete detail-oriented documentation for new and moderately complex processes
Ability to extract and document customer/business requirements
Ability to independently triage and resolve Level 2 and Level 3 support issues
Ability to act as a mentor to less experienced staff
Ability to take ownership of a project and distribute tasks to team members
Proficient understanding of multiple system/application development life cycles (SDLC)
Ability to maintain confidentiality of sensitive information
Ability to maintain data quality
Ability to interact with vendors independently
Ability to write and analyze complex reports
Ability to create training content and facilitate user training sessions
Ability to manage process improvement efforts
Ability to identify new functionality and/or hardware requirements related to application upgrades
Ability to create and manage cutover plans
Ability to demonstrate clear, concise, and effective written and oral communications
Ability to work collaboratively in a team-first approach
Ability to adjust and be flexible to change
Ability to seek feedback for self-development
Ability to coordinate tasks and resources related to system integration
Preferred
7+ years of experience with modern technology and application support through education or practical experience
Preferred experience with Agile/SAFe Agile development lifecycles
Current or past UPMC employee or contractor
Recognizes subtle problems with system design or performance and acts appropriately to improve the condition
Effective in relationships with business partners, professional peers, and other team members
Coaches less experienced IT professionals
Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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