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JCPenney · 3 months ago

Home Commission Associate - Shops @ Wiregrass

Wesley Chapel, FL

Full-time

Onsite

New Grad, Entry Level

$14/hr - $14/hr

JCPenney is the shopping destination for diverse, working American families, and they are seeking a Home Commission Associate in their home department. The role involves driving customer service to achieve profitable sales growth by utilizing product knowledge and engaging with customers to build clientele and drive sales.

E-CommerceFashionRetail

Responsibilities

Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers

General Operations - Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‐provided training and skill practice

Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance

Qualification

Customer ServiceSales SkillsProduct KnowledgeProblem SolvingTeam Collaboration

Required

Accountable for driving customer service to achieve profitable sales growth

Combining in-depth product knowledge and passion for service to build clientele and to drive sales

Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service

Informs customers of key product attributes to generate interest and to build clientele

Covers care/protection plans and suggests additional products to customers

Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities

Completes pricing and signing processes in specialty businesses

Stays up to date with new trends and styles through industry publications and communications

Participates in ongoing technical skills development through company and/or vendor‐provided training and skill practice

Consistently meets established performance standards including shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance

Solve problems and make smart decisions that drive sales, profit, or customer service

Execute your work efficiently and effectively

Inspire strong performance in yourself and others

Provide great customer service

Cooperate and build positive, inclusive, and respectful relationships

Take accountability for your actions and outcomes

Proactively find ways to improve the customer experience

Show the confidence and courage to do what is right

Act with energy and urgency