Oaktree Funding Corp. · 5 hours ago
Mortgage Operations Specialist (Loan Servicing)
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expOaktree Funding Corp. is a stable mortgage lender with 35 years of experience, headquartered in Chandler, AZ. They are looking for a Mortgage Operations Specialist who will provide leadership and manage servicing workflows as part of their Operations Servicing team.
FinanceFinancial ServicesMortgageProfessional Services
Hiring Manager
Roland Mills
Responsibilities
Act as the primary servicing liaison between Oaktree, our sub-servicer, borrowers, and internal departments
Provide leadership by establishing servicing standards, tracking performance metrics, and escalating issues proactively
Identify operational risks early (EPDs, escrow shortages, transfer defects, data discrepancies) and drive resolution
Champion process improvements to strengthen accuracy, compliance, and borrower experience
Oversee payment applications, payoffs, suspense resolution, and escrow accounts (taxes, insurance, PMI)
Monitor delinquency and conduct borrower outreach on past-due accounts to resolve issues early
Negotiate repayment solutions within company and investor guidelines
Document all borrower communications in a compliant and audit-ready manner
Manage early payment defaults and support loss-mitigation touchpoints to prevent repurchase exposure
Own end-to-end loan boarding for all funded loans, ensuring accurate, complete, and compliant data
Validate collateral, escrow, payment history, and compliance documentation during boarding
Coordinate transfer-in/transfer-out processes to ensure a seamless borrower experience
Maintain high data accuracy standards during reconciliations and investor reporting cycles
Prepare, validate, and submit accurate monthly investor remittances and reporting
Reconcile custodial accounts, investor buckets, and remittance discrepancies
Work with accounting and compliance to resolve variances and ensure investor alignment
Support internal, investor, and regulatory audits by maintaining clean, complete, and defensible files
Maintain strong working knowledge of RESPA, FDCPA, CFPB, FHA, VA, and investor-specific guidelines
Qualification
Required
5–10+ years in mortgage servicing, default servicing, loss mitigation, collections, or related operational roles
Experience handling borrower escalations, investor compliance, and audit readiness
Demonstrated ability to operate as a team lead, supervisor, or subject-matter expert in a servicing environment
Proficiency with servicing systems and investor portals (Black Knight MSP, Lakeview, Cenlar, etc., or equivalents)
Advanced skills in Microsoft Excel and operational reporting tools
Strong understanding of regulatory servicing requirements and investor programs (FNMA, FHA, VA, GNMA)
Strong decision-making ability in high-stakes servicing situations
Excellent communication with borrowers, investors, and internal teams
Ability to manage multiple priorities with urgency and accuracy
Strong coaching mindset; able to mentor junior staff or cross-functional teams
Benefits
Full benefits package: medical, dental, vision, 401(k) match, life insurance
Company
Oaktree Funding Corp.
Oaktree Funding is a full service direct lender setting the gold standard for NonQM in the mortgage industry at-large.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Lippens
Co-CEO
Company data provided by crunchbase