Financial Aid Professional I jobs in United States
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University of Arizona · 1 month ago

Financial Aid Professional I

positionTucson, AZ
timeFull-time
remoteHybrid
seniorityEntry Level
money$20/hr - $25/hr
date1+ years exp

The University of Arizona is seeking a Financial Aid Professional I to provide direct support to students, parents, and campus partners in the Office of Scholarships and Financial Aid. The role involves customer service, assisting with financial aid processes, and collaborating with campus partners to resolve student situations.

EducationHigher EducationNon ProfitUniversities
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H1B Sponsor Likelynote

Responsibilities

Provides year-round front-line customer service to clients: Answers questions, inquiries or requests from students, parents/ guardians, other adult supporters of the student (including campus partners such as academic advisors) via multiple contact methods including phone, chat, emails, office visit, appointments, and virtual appointments
Responsible for continuous student contact and follow through to ensure case resolution
Assists campus partners with limited student questions via multiple methods of contact
Presents general scholarship and financial aid information at various outreach events including virtual and both on / off campus events for prospective and current students
Collects and/or reviews documentation submitted for financial aid related processes to determine completeness of the document submission
Requests additional information for incomplete or inconsistent financial aid related documentation that allows the Financial Aid Counselors to perform accurate needs analysis
Responsible for OSFA’s calling campaigns designed to support recruitment and retention of Arizona students
Works with campus partners, including the Bursar’s office, to resolve escalated student situations such as past due balance holds
Assists in the implementation of office procedures
Willingness to expand financial aid knowledge and training and ability to take on projects that support OSFA’s efforts to provide financial aid to students
Assists Financial Aid Counselors and the Client Services Assistant Director with training and on-boarding of new temporary and student staff
Attends and participates in all meetings assigned and training opportunities provided
Other duties as assigned

Qualification

Customer serviceFinancial aid knowledgeData entryCommunication skillsSupervisory techniquesAutomated processingMaking calculationsWorking with sensitive data

Required

Bachelor's degree or equivalent advanced learning attained through experience required
Minimum of 1 year of relevant work experience is required
Experience in providing skilled customer service in a fast-paced environment
Excellent communication skills, both verbal and written
Knowledge of automated processing
Knowledge of government rules, regulations, guidelines, and procedures related to financial aid
Knowledge of supervisory techniques
Skill in entering data accurately
Skill in making simple calculations
Ability to work with highly sensitive and protected data

Benefits

Health, dental, and vision insurance plans
Life insurance and disability programs
Paid vacation, sick leave, and holidays
U of A/ASU/NAU tuition reduction for the employee and qualified family members
Retirement plans
Access to U of A recreation and cultural activities

Company

University of Arizona

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University of Arizona is a public research university that offers bachelor’s, master’s, doctoral, and professional degree courses.
dateFounded in 1885
location
Tucson, Arizona, USA
people-size10001+ employees
web-link
https://www.arizona.edu

H1B Sponsorship

University of Arizona has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (138)
2024 (119)
2023 (146)
2022 (135)
2021 (146)
2020 (93)

Funding

Current Stage
Late Stage
Total Funding
$88.9M
Key Investors
US Department of EnergyGoogle.orgNational Science Foundation
2024-12-10Grant· $0.61M
2024-06-04Grant· $1M
2023-09-07Grant· $30M

Leadership Team

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Chad Herzog
Associate Vice President, Arizona Arts
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Lise Alschuler
Professor of Clinical Medicine
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Company data provided by crunchbase