Kustomer · 7 hours ago
Professional Services Consultant (Senior Level)
New York, NY
Full-time
Hybrid
Senior Level
5+ years expKustomer is an industry leading conversational CRM platform dedicated to enhancing customer experiences. The Professional Services Consultant will be responsible for onboarding new customers, guiding them through the setup and optimization of the Kustomer platform, and ensuring long-term customer success.
CRMCustomer ServiceSaaS
Responsibilities
Leading customer onboarding and configuration sessions to maximize the value customers gain from the Kustomer platform
Managing multiple, concurrent customer implementations or onboardings, ensuring projects are completed on time and within scope
Acting as a subject matter expert on the Kustomer platform, including API integrations, automation, and omni-channel capabilities
Collaborating closely with customer technical and support teams to integrate the Kustomer platform with internal systems and external applications
Partnering with Sales and Customer Success teams to provide a seamless handoff from pre-sales to post-sales engagements
Facilitating customer workshops, technical training, and Q&A sessions, both onsite and remotely, to drive platform adoption and operational efficiency
Identifying, communicating, and troubleshooting platform issues in collaboration with Kustomer’s Product and Engineering teams
Building strong customer relationships, acting as a trusted advisor to help customers leverage Kustomer’s full suite of capabilities
Developing and documenting best practices, implementation guides, and customer success stories to enhance future onboarding processes
Escalating project risks and issues proactively, ensuring timely resolution and customer satisfaction
Qualification
Required
5+ years of professional consulting experience, preferably in a customer-facing role within the SaaS or CX technology space
Experience with CRM or Customer Support platforms, ideally Kustomer, Salesforce, Zendesk or similar customer support systems
Technical aptitude with experience in customer support automation, chatbots, and workflow optimization
Familiarity with API-based integrations and workflow tools (e.g., event-driven processes, webhooks, API calls)
Understanding of data migration concepts, including working knowledge of querying, reconciliation, and basic scripting logic
General awareness of web technologies and frameworks (e.g., JavaScript, Node, React) for solution validation and troubleshooting
Exposure to authentication and authorization standards such as SSO and OAuth, with the ability to guide clients on implementation best practices
Excellent communication, interpersonal, and writing skills
Proven ability to manage complex projects and customer relationships
Ability to work independently and prioritize multiple projects simultaneously
Bachelor's Degree or equivalent work experience in a related field
Willingness to travel for customer engagements as needed
Benefits
Competitive salaries and stock options
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase