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State Employees Credit Union of New Mexico · 2 weeks ago

E-Services Specialist I

Santa Fe, NM

Full-time

Onsite

Entry Level

$16.58/hr - $23.14/hr

1+ years exp

State Employees Credit Union of New Mexico is dedicated to providing excellent electronic delivery services to its members. The E-Services Specialist I is responsible for overseeing and supporting various electronic banking services, ensuring operational efficiency and member satisfaction.

Financial ServicesHealth Care

Responsibilities

Provide E-Services assistance and support to members and internal staff

Review and process daily debit and credit card reports for fraud, disputes, batch submissions, etc

Input Enfact/Falcon travel notifications, Tran blockers, and update and close Enfact/Falcon cases for credit and debit card services

Process maintenance and changes for debit cards such as inputting new cards, limit increases, expedition of cards, card status changes, etc

Process ATM and debit card instant issue requests

Process monthly debit card expiration report

Provide assistance and support with debit and credit card disputes

Process maintenance and changes for credit cards such as inputting new cards, limit increases, expedition of cards, card status changes, etc

Provide assistance and support for business credit cards

Assist the accounting department with credit card reversals and questions

Provide assistance, support, troubleshooting, and escalate issues with all E-Services products and services including Card Valet, MobilePay, and Mobiliti

Provide assistance and support with Bill Pay and Pop Money

Process returned mail, update card logs, and send to appropriate branches

Provide assistance and support for online banking, training, and assistance with diagnosing the root cause to member issues for services such as UChoose Rewards, Online Access Plus, and Bill Pay

Process daily, monthly, and annual tasks associated with management of online banking services

Review and approve mobile deposits utilizing the Credit Union's policies and procedures to minimize risk to our members and the Credit Union; place necessary holds, assist with returns, etc

Provide full assistance and support for Mobile Deposit

Assist with special projects and implementations related to E-Services

Perform other duties as assigned

Qualification

E-Services managementDebitCredit card processingMicrosoft Office SuiteAnalytical skillsPatienceEnthusiasmEffective communicationOrganizational skillsActive listeningSelf-starter

Required

Able to maintain high accuracy and thoroughness when executing tasks

Effective verbal and written communication skills, with the ability to communicate information in an approachable manner

Self-starter, able to independently assess priorities and deliver high quality results

Analytical and organizational skills

Must have knowledge of office machines and equipment, be able to type, and have proficient use of Microsoft Office Suite products

Possess active listening skills, understand the points being made, and present solutions as necessary

Patience, tact, enthusiasm and positive attitude toward the staff, members, and general public

Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to 1-2 years of banking, financial operations, or related experience

Job Related Travel - As required

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to: Work in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace

Adhere to policy on Drug Free Workplace

Comply with company policies and procedures and local, state and federal regulations

Prolonged periods of sitting at a desk and working on a computer

Some standing, walking, kneeling, stooping, bending and lifting

Must be able to lift up to 15 pounds at times

Must be able to access and navigate each department at the organization's facilities