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Creative Circle · 4 days ago

Content Designer Senior Associate

Columbus, OH

Contract

Onsite

Mid Level

3+ years exp

Creative Circle is a financial services company seeking a strategic and detail-oriented Content Writer to shape employee-facing digital content. This role involves creating engaging content for HR services and leading a large-scale content migration project to enhance self-service experiences for employees.

Human ResourcesRecruitingStaffing Agency

No H1B

Hiring Manager

Billy Carter

Responsibilities

Lead and execute a content migration project, including audit, inventory, and disposition of legacy content

Develop new evergreen content for HR topics such as Benefits, Compensation, Career Development, and more

Apply content design principles to create intuitive, user-centered digital experiences

Collaborate with product owners, HR leads, change managers, and communications teams

Manage the full editorial lifecycle: writing, editing, stakeholder feedback, publishing, and iteration

Maintain and update existing content to reflect changes in policy or process

Use ServiceNow to publish and manage content

Triage and assign incoming content requests across the HR content team

Analyze content performance and identify opportunities for improvement

Review peer content for clarity, consistency, and adherence to standards

Ensure content is optimized for findability and usability, including SEO and accessibility best practices

Qualification

Content designWeb writing best practicesContent management systemsContent auditingInformation architectureHTMLProject managementSEO knowledgeAI tools experienceCollaboration skills

Required

3-5 years of corporate writing experience, with a focus on self-service technical content, web content, or customer service communications

Expertise in content design and web writing best practices, including structuring content for clarity, accessibility, and user engagement

Proven ability to manage end-to-end content workflows, including high-volume content review, stakeholder collaboration, publishing, and performance analysis

Degree in English, Communications, or a related field

Strong project management skills to support high-cadence migration efforts

Experience in content auditing, migration, and remediation

Familiarity with content management systems (ServiceNow strongly preferred)

Understanding of information architecture, taxonomy, and content ownership

Ability to collaborate across large, matrixed organizations