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Citizens · 22 hours ago

Business Execution Manager

Glen Allen, VA

Full-time

Hybrid

Senior Level

5+ years exp

Citizens is looking for a Business Execution Manager to join their Consumer Specialty Operations team. In this role, you will drive the on-time delivery of capital-funded and business-driven projects across Mortgage Servicing, leading a team and coordinating with cross-functional partners to ensure execution excellence.

BankingCredit CardsFinancial ServicesFinTechRetail

No H1B

Responsibilities

Lead & Inspire: Manage initiative managers/SMEs; coach, set priorities, and build a culture of accountability and continuous improvement

Agile Resource Management: Implement agile resource management practices to optimize team capacity across multiple workstreams

Project Delivery: Own planning support, execution, and deployment for capital and business‑funded initiatives; track milestones; escalate risk; drive mitigation

Stakeholder Management: Act as the liaison between business units, technology, vendors, and external partners; align priorities and remove blockers

Governance & Compliance: Uphold governance standards; ensure audit‑ready documentation; support regulatory/compliance needs

Strategic Alignment: Translate business goals into executable roadmaps; drive prioritization based on value, risk, and resource availability

Qualification

Agile methodologiesStakeholder managementProject managementBudgetingMortgage servicingAnalytical skillsPeople leadershipTools proficiencyCommunication skillsProblem-solving

Required

Bachelor's in Business, Finance, Technology, or PMP preferred

5+ years in project management, program delivery, or operations leadership with complex, cross‑functional initiatives

Success delivering projects within financial services organization, preferably in Mortgage Servicing (performing and/or default)

People leadership; performance coaching; building high‑performing teams

Methodologies: Agile and Waterfall; sprint/PI planning; governance stage gates

Communication & influence across senior stakeholders and technical teams

Budgeting & financial acumen for capital/operational spend

Tools: Smartsheet, Jira, MS Project, MSP operating system (workflow optimization)

Analytical/problem‑solving; comfort with ambiguity; bias for action

Preferred

Mortgage Servicing

Default operations (Collections, Loss Mitigation, Foreclosure, Bankruptcy)

Investor reporting, claims, cash processing, letters/notices and QRPC standards (e.g., FHA, Fannie Mae guidance)

Workflow/document systems and automation enablement

Data/reporting coordination (e.g., epic/story tracking in Jira; deployment tracking in Smartsheet)

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees