Live Nation Entertainment · 1 day ago
Venue Merchandise – Merchandise Manager
Chicago, IL
Part-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expLive Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders. They are seeking a Merchandise Manager to oversee the operation of on-site artist merchandise outlets, lead a team, manage inventory, and ensure customer service excellence during events.
ConcertsEvent PromotionEventsMedia and EntertainmentTicketing
Responsibilities
Execute seasonal business strategies and in-venue merchandising to support and maximize sales
Ensures all merchandise areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all merchandise areas
Manages all equipment and inventory for the merchandise department
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
Interviews, selects, trains, supervises, counsels and disciplines merchandise staff for the efficient operation of the merchandise department
Organizes and conducts pre-shift meetings and communicates pertinent information to the employees. Schedules and directs staff in their work assignments
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary
Maintain and increase standards of customer service excellence
Work closely with venue leadership team to ensure successful execution during all events
Other duties as assigned by management
Qualification
Required
Minimum 2 years of retail operations
Excellent communication skills required
Computer skills including Microsoft Office Suite, POS, and inventory management systems
Leadership skills to keep store employees motivated and resolve conflicts
Ability to work under pressure in a fast paced and multi-tasking environment
Strong verbal and written communication skills
Organize and prioritize work to meet deadlines
Must be dependable and team orientated
Must be willing to conduct oneself in accordance with Live Nation standards
Deep understanding of retail administration, store systems, and tools
Good analytical skills with budget, sales data, and expenses
Strong business management knowledge with sales responsibility
Must be able to lift up to 40 pounds using proper lifting techniques
Passion for customer service
Respect all employees and guests
Preferred
Bachelor's degree preferred
Company
Live Nation Entertainment
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.
Founded in 1996Beverly Hills, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.72BKey Investors
Public Investment Fund
2025-10-08Post Ipo Debt· $1.3B
2024-12-03Post Ipo Debt· $1B
2023-01-09Post Ipo Debt· $900M
Leadership Team
Chris Loll
Chief Operating Officer, Media & Sponsorship
Kevin Chernett
Executive Vice President Global Content Distribution & Innovation
Recent News
2026-01-24
Digital Music News
2026-01-24
2026-01-23
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