Morrison Foerster · 2 days ago
End User Support Analyst
San Francisco Bay Area
Full-time
Onsite
Entry, Mid Level
$80K/yr - $110K/yr
2+ years expMorrison Foerster is a law firm that values collaboration and innovation. They are seeking an End User Support Analyst to provide high-quality technology support to attorneys and staff, troubleshoot application and hardware issues, and ensure seamless technology operations in various environments.
Law Practice
Hiring Manager
Mariam Raouf
Responsibilities
Independently and collaboratively troubleshoots a wide range of application and hardware issues, managing each request from initial intake through successful resolution
Provides responsive, high-quality technology support to attorneys and business professional staff across all practice areas, addressing day-to-day issues as well as more complex technical needs
Perform offsite meeting, presentation, and trial site technology setups and provides on-site support as required, ensuring all systems function reliably in high-visibility and time-sensitive environments
Works closely with firmwide and local office-based Information Technology teams, attorneys, business professional staff, and external vendors to coordinate solutions, share knowledge, and resolve issues efficiently
Consistently maintains a strong focus on client service, professionalism, and user satisfaction, ensuring technology support aligns with firm standards and contributes to a seamless and positive experience in all aspects of the role
Ensures client service and satisfaction are attained in all areas of position
Qualification
Required
2+ years of experience in an end user support, service desk, or desktop support role
Experience supporting Windows with four to five years' PC experience with hardware and software knowledge
Understanding of LAN/WAN and server concepts
Experience with macOS is a plus
Working knowledge of Microsoft 365 and common business applications
Familiarity with ticketing systems (ServiceNow)
Basic understanding of networking concepts (WiFi, VPN, DNS)
Skill to anticipate and assess information, issues and needs and to provide responsive solutions and decisions
A highly proactive, solution-oriented approach to work and interactions
Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work
Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
Excellent customer service and communication skills, demonstrating a cordial, professional manner at all times
Availability to work overtime; flexibility regarding work schedule
Preferred
Law firm or professional services experience preferable
Benefits
A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
Global wellness program, including free access to Talkspace and Calm apps.
Annual community service day to make an impact on your community and a birthday holiday just for fun.
Education reimbursement annually.
Dedicated Talent Development team.
Competitive annual profit-sharing contribution.
Company
Morrison Foerster
Morrison Foerster transforms complexity into advantage.
1001-5000 employees
H1B Sponsorship
Morrison Foerster has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (16)
2023 (10)
2022 (21)
2021 (13)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Aaron Fountain
Partner
Aaron Rubin
Partner
Recent News
2024-04-25
bloomberglaw.com
2024-04-17
Company data provided by crunchbase