Boar's Head Brand · 1 day ago
Technical Support Specialist
Brooklyn, NY
Full-time
Onsite
Entry Level
$18.99/hr - $28.48/hr
1+ years expBoar's Head is seeking a Technical Support Specialist to support their IT Systems. The role involves installing, configuring, and maintaining hardware and software systems, as well as providing technical assistance and training to users.
Food Production
Responsibilities
Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical assistance to system users
Installs, configures, troubleshoots, and upgrades computer related manufacturing equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, and HMI’s, etc
Administers telephone and voicemail systems. Installs and maintains extensions, lines, and fax devices. Acts as liaison between equipment vendors and the company
Performs administration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of Supervisor, or Manufacturing Support Manager
Installs, configures and troubleshoots computer networks and assemblies associated with Boar’s Head’s time and attendance, gate access systems, and on premise reporting system
Writes automated routines and programs using common desktop software
Implements and maintains any future electronic systems as may be required
Installs, configures, monitor’s, maintains stand-alone/network LaserJet printers and/or Multi-Function Devices
Documents Standard Operating Procedures and Work Instructions at the direction of Lead Systems Support Specialist, Supervisor, or Manager
Inspects purchase/transferred IT Assets and assures equipment received is in good order. Fills out all required paperwork for accounts payable
Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, disk drives, and other similar or related equipment
Loads specified software packages, such as operating systems, standard applications such as Microsoft Office Suite, proprietary ERP applications, etc
Enters commands and observes system functions to verify correct system operation. Instructs users in use of equipment, software, and manuals
Performs network troubleshooting to isolate and diagnose common network problems
Upgrades network hardware and software components as required
Installs wiring as required for network and telephony systems
Trains users to use new or modified equipment and processes
Monitors functioning of equipment to ensure systems operate in conformance with specifications
Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc
Qualification
Required
H.S. diploma plus broad specialized training in technical, electronic/computer training equivalent to two (2) years of college
One (1) to three (3) years of experience in an ERP supported manufacturing environment
Related Help Desk, Desktop, & Network Troubleshooting experience a plus
Company
Boar's Head Brand
Since Boar's Head was founded in 1905, much has changed.
1001-5000 employees
H1B Sponsorship
Boar's Head Brand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (8)
2022 (10)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Andrew Castor
Chief Security Officer
Cynthia Lopeman
Human Resources Business Partner
Company data provided by crunchbase