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Hatch · 1 day ago

Enterprise Account Manager

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$140K/yr - $180K/yr

5+ years exp

Hatch is a company focused on partnering with large and complex customers, particularly PE-backed groups managing multiple portfolio brands. The Enterprise Account Manager will lead multi-brand implementations, coordinate cross-functional teams, and work directly with executives to ensure successful onboarding and long-term value realization.

Marketing AutomationSaaSSalesSales AutomationSoftware

Hiring Manager

Lauren Raincsuk

Responsibilities

Manage the end-to-end onboarding and success lifecycle for enterprise and PE-backed accounts

Build detailed project plans outlining timelines, responsibilities, and deliverables for multi-brand deployments

Oversee integration and data setup across multiple portfolio companies, ensuring consistent configuration

Monitor account health and proactively address adoption gaps or technical issues

Facilitate executive business reviews (QBRs) and deliver strategic recommendations to drive measurable ROI

Build and manage Zapier automations to connect customer systems and automate workflows

Use webhooks and JSON payloads to pass data between platforms and ensure accurate synchronization

Partner with Product and Engineering to troubleshoot API connections and integration challenges

Apply SQL and relational database knowledge to validate data integrity and investigate anomalies

Document all technical workflows and ensure repeatability across brands and regions

Qualification

Customer SuccessZapierProject ManagementSQLAPI IntegrationExecutive PresenceHubSpotMetabaseTechnical ExpertiseCommunication SkillsOrganizational Skills