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Arnot Health · 3 weeks ago

Call Center Assistant - Ivy II Internal Medicine

Elmira, NY

Full-time

Onsite

Mid Level

3+ years exp

Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. They are seeking a motivated and customer-focused Outpatient Call Center Assistant to support their Ivy II Internal Medicine office by handling incoming and outgoing calls and performing administrative tasks to ensure an exceptional patient experience.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Answer, manage, and direct high volumes of incoming calls for Primary Care clinics

Demonstrate a strong understanding of medical terminology and appropriate scheduling practices

Use discretion and clinical protocols to escalate calls appropriately without direct supervision

Document all interactions accurately in the electronic medical record (EMR) system

Recognize emergency situations and respond appropriately (e.g., initiate 911 contact)

Manage multiple phone lines, queues, and provider-to-provider connections effectively

Respond to patient inquiries, coordinate with providers, and serve as the primary contact for urgent and non-urgent calls

Maintain and monitor fax inbox, scan and distribute incoming documentation, and sort mail

Schedule patient appointments across multiple locations and specialties according to established protocols

Maintain proficiency in computer applications such as Microsoft Office Suite, eClinicalWorks (ECW), Sorian, and other clinical systems

Support positive communication between the call center, physician offices, and other departments

Notify patients regarding appointment changes and other relevant information

Update patient demographics accurately and timely

Assist in the complaint process and track call volumes using established databases

Perform clerical duties during periods of low call activity, including managing office supplies and assisting with facilities upkeep

Provide age-appropriate communication for all patient populations

Participate in Performance Improvement initiatives and required annual training

Uphold the values of customer service by creating a pleasant and supportive experience for all callers and visitors

Qualification

Customer service skillsMedical terminologyMicrosoft Office SuiteEMR systemsClerical experienceMultitaskingVerbal communicationWritten communicationIndependent work

Required

High school diploma or equivalent required

Minimum of 3 years of clerical experience in a hospital, medical office, or healthcare setting

Proven customer service skills with the ability to manage a high volume of calls while maintaining a calm and positive demeanor

Proficient in Microsoft Office Suite and EMR systems

Strong verbal and written communication skills

Ability to multitask, prioritize responsibilities, and work independently

Preferred

Coursework in business or clerical studies preferred

Associate degree or equivalent experience (2–3 years of administrative support) strongly preferred

Benefits

6 Paid Holidays

Competitive wages

Comprehensive benefits

Professional development opportunities

Company

Arnot Health

Arnot Health is a healthcare center that specializes in bariatric. cancer, heart, maternity and orthopedic care services.

Founded in 2011

Elmira, New York, USA

1001-5000 employees

https://www.arnothealth.org

H1B Sponsorship

Arnot Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (5)

2023 (4)

2022 (1)

2021 (2)

2020 (2)