Convera · 22 hours ago
Customer Implementation Engineer (Bilingual)
California, United States
Full-time
Onsite
Mid, Senior Level
4+ years expConvera is a global leader in commercial payments that powers international business by moving money with ease. The Implementation Engineer will lead technical onboarding and integration for enterprise customers, ensuring smooth deployment of Convera solutions and managing customer expectations throughout the process.
InternetSoftware
Responsibilities
Own technical implementation from kickoff to go-live for assigned customers, ensuring timelines and quality standards are met
Conduct integration workshops to define payment flows, FX needs, and compliance obligations while building trust through clear communication
Configure Convera APIs, webhooks, and authentication methods (OAuth2, PKI) for customer environments with attention to detail and accuracy
Support ERP and treasury system integrations (SAP, Oracle NetSuite, Microsoft Dynamics, etc.) for payment initiation and reconciliation
Deliver technical documentation, integration guides, solution briefs, solution runbooks, and configuration checklists that enable smooth onboarding
Validate compliance requirements including KYC, KYB, AML, PCI DSS, and data protection standards
Integrate and onboard customers on global payment standards and rails such as ISO 20022, SWIFT, ACH, SEPA, and RTP
Troubleshoot integration issues and coordinate fixes with internal engineering teams while managing customer expectations
Track implementation milestones and report progress to internal and external stakeholders with transparency
Communicate technical concepts clearly in English, Spanish, and Brazilian Portuguese and adapt messaging for technical and non-technical audiences
Manage conflicts and competing priorities by applying negotiation skills and driving consensus across teams
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Finance, or related field
4 - 6 years of experience in technical implementation, integration engineering, or solution delivery within fintech or payments
Strong understanding of cross-border payment flows and FX processes
Familiarity with compliance frameworks (PCI DSS, KYC, KYB, AML)
Knowledge of ISO 20022 and global payment rails
Experience with CRM and project management tools (Salesforce, Smartsheet, JIRA)
Excellent communication skills in English, Spanish, and Brazilian Portuguese (mandatory)
Ability to manage multiple projects, prioritize effectively, and adapt to changing requirements
Strong problem-solving skills and attention to detail
Proven ability to collaborate across teams and influence stakeholders to achieve successful outcomes
Preferred
ERP integration experience (SAP, Oracle NetSuite, Microsoft Dynamics, etc.)
Exposure to treasury operations and corporate finance workflows
Experience managing technical onboarding projects with enterprise customers
Benefits
Competitive salary
Opportunity to earn a bonus (dependent on performance)
Great career growth and development opportunities in a global organization
Corporate benefit
Company
Convera
Convera is a global leader in commercial payments.
1001-5000 employees
H1B Sponsorship
Convera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (15)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$20MKey Investors
Mayfield Fund
2006-01-01Acquired
2001-10-01Series C· $20M
Leadership Team
Yosiat Gimbernard
Senior Account Manager
Recent News
2025-09-17
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2025-03-21
2023-07-13
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