Canonical · 22 hours ago
Associate Linux Support Engineer
United States
Full-time
Remote
New Grad, Entry LevelCanonical is a leading provider of open source software and operating systems, known for its Ubuntu platform. They are hiring an Associate Linux Support Engineer to provide technical support for customers leveraging Ubuntu and open source products, focusing on delivering an outstanding technical support experience across cloud, desktop, and IoT environments.
Computer Software
Responsibilities
Working from your remote home office to provide technical support for employees
Being available to take ownership of new cases via telephone, email and web
Acting as an internal customer advocate keeping them updated in a timely manner
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers
Drafting and distributing technical notices for internal and external communication
Prioritising your work in order to accomplish the most important and urgent tasks first
Keeping on learning as our products and services grow and evolve
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
Maintaining regular communication and information exchange with the rest of the team, locally and remotely
Identifying and suggesting any opportunities to provide a better service
Participating in a regular weekend working rotation
Qualification
Required
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Knowledge or basic hands-on experience on 2 or more of: Linux server administration, Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go), Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.), Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Strong written and verbal English communication skills
Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
Result-oriented, with a personal drive to meet commitments
Ability to travel internationally twice a year, for company events up to two weeks long
Noting that we require and will perform a background check for this role
Preferred
Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
Experience with other open-source desktop technologies
Active contribution to open-source projects/forum/code
Benefits
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
Company
Canonical
We deliver open source to the world faster, more securely and more cost effectively than any other company.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Canonical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kara Stemig
Partner Marketing Manager, Public Cloud
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