Apply on Employer Site

DOCUmation · 1 week ago

Master Service Technician

Arlington, TX

Full-time

Onsite

Senior Level

5+ years exp

DOCUmation is a company focused on providing comprehensive service solutions, and they are seeking a Master Service Technician to handle maintenance and repair of office product equipment. The role involves troubleshooting, customer interaction, and ensuring high levels of customer satisfaction while managing resources effectively.

Cyber SecurityPrintingSoftware

Growth Opportunities

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing

Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

Complete all administrative aspects of the job on-time and error-free

Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Perform other activities that support DOCUmation and our service organization

Qualification

Technical knowledge/skillsCopiers/printersA+ / N+ CertificationXerox Production trainingCustomer service orientationWrittenPlanningOrganizingWork standardsFollow-upAttention to DetailCommunications – verbalTeamwork