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United States Olympic & Paralympic Committee · 23 hours ago

Assistant Customer Service Coordinator

Colorado Springs, CO

Full-time

Onsite

Entry Level

$16.90/hr - $18/hr

2+ years exp

United States Olympic & Paralympic Committee is seeking an Assistant Customer Service Coordinator to contribute to Team USA's success. This role involves assisting with daily operations in dining services, ensuring quality service, and maintaining effective communication with customers and staff.

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Responsibilities

Assist with daily direction and support in the efficient operation of the dining services function

Assist in maintaining the quality and quantity of the service function ensuring serving lines are properly maintained, stations are stocked, and nutritional information is properly displayed

Leads by example and ensures department standards are upheld

Fulfill cashier duties while assisting in servery and dining operations

Follow cashier standard operating procedures by adhering to company policy

Assist with the efficient operation of the cashier function including accurate, daily reconciliation of credit card transactions and reporting of daily sales

Ensure program meal coupon orders are approved by management. Fulfill requests and obtains signature when order is ready for pick up

Handle dining room reservations and ensures table setup and reserved signs are in place prior to the customers arrival

Report any ID card discrepancies to management immediately to include name, affiliation, date, and time

Ensure chef on duty has forecasted and actual meal numbers for the shift

Assist with daily/monthly reports

Provide daily operational support to front operations team members ensuring efficient and effective operations

Maintain the level of sanitation of dining and servery areas

Ensure that nutritional information and signage is properly displayed. Bring any concerns for such information to the registered dietician

Ensure serving utensils are accurate for athletes’ portion control, serving lines are maintained at the highest level

Assist with front operations temporary staff training and orientation as needed

Report and follow through with accidents/incidents to include documentation and management notification

Assist in coordinating the safety and sanitation of the Food & Nutrition Service department

Ensure maintenance reports and daily shift reports are complete

Assist with the sanitation of all front of the house areas and reports environmental service issues to Executive Chef and/or dining leadership

Obtain customer service feedback and assist with maintaining communication of remedial action, as well as department operational improvements

Work with the Customer Service Coordinator in the development of new operating materials and support services to include training

Assist management by working large functions as assigned and oversee staffing and front operations meet event requirements

Assist with inputting FMD work orders and reports equipment malfunctions immediately

May be required to call in service vendor after hours or on weekends

Perform any combination of duties for cashiers and other service staff as needed

Take initiative to suggest improvements to the operating format, communicate ideas about improving and maintaining standards in their area, and fill in as needed to assure efficient operations

Follow policies and procedures of the USOPC, OPTC, and department

Comply with OSHA work and Health Department food safety regulations

Uphold USOPC code of ethics

Perform other duties as assigned

Qualification

Customer serviceSanitation proceduresServe Safe CertificationMicrosoft OfficeOrganizational skillsCommunication skillsTeam playerLeadership skills

Required

Education in the hospitality industry or equivalent related work experience

Minimum 2-3 years of experience as cashier and service provider

Computer program experience in the following Microsoft programs: Word, Publisher, PowerPoint, Excel and Notes

Strong organizational skills and attention to detail

Excellent written, oral and professional communication

Ability to work independently under pressure

Thorough knowledge of proper sanitation and safety procedures

Ability to display good customer service skill to both internal and external customers

Able to communicate effectively and be a team player

Ability to effectively lead and guide work team and leads by example

Knowledge of proper use of chemicals. Complies with OSHA work safety and Health Department food safety regulations

Maintains confidentiality on USOPC and department matters

Preferred

Serve Safe Certification preferred, or willingness to obtain

Benefits

Annual Incentive Award Program

USOPC benefits

Company

United States Olympic & Paralympic Committee

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At the United States Olympic & Paralympic Committee, our mission is empowering the competitive excellence and well-being of Team USA athletes, championing the power of sport, and inspiring the nation.

Founded in 1894

Colorado Springs, Colorado, USA

201-500 employees