Berry Law · 1 day ago
Client Service Agent
Lincoln, NE
Full-time
Hybrid
New Grad, Entry LevelBerry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. The Client Service Agent will be the first point of contact for Veterans and their families, providing a welcoming and empathetic experience while ensuring clarity and trust in the services offered.
AdviceLegalProfessional Services
Responsibilities
Engage with potential clients via inbound and outbound phone calls, text, and email with professionalism and empathy
Listen actively to client concerns and build rapport
Help clients understand how Berry Law can support them—delivering clarity, reassurance, and trust at every touchpoint
Maintain accurate records and client notes in our CRM to ensure continuity and a seamless experience
Collaborate closely with teammates to elevate the client journey and deliver “white-glove” service
Consistently meet or exceed team goals related to service quality, responsiveness, and conversions
Qualification
Required
A background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)
A positive, coachable attitude and a hunger to learn and grow
Strong communication skills—both verbal and written—with a high emotional intelligence
Ability to adapt quickly, problem-solve in real time, and remain calm under pressure
A naturally curious mindset and drive to ask meaningful questions
Self-starter who thrives in both team and independent environments
Preferred
Military member, Veteran, or family member of someone who has served
Benefits
Personalized onboarding, ongoing coaching, and mentorship
Weekly, monthly, and annual recognition programs
Financial incentives, bonus structures, and growth opportunities
Award-winning culture committed to excellence and mission
Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more
Company
Berry Law
Berry Law is a law firm that specializes in personal injury, criminal defense, and military law.
Founded in 1965
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Berry
CEO
Carl Heinicke
Interim COO
Recent News
2026-01-08
2025-12-02
Company data provided by crunchbase