Apply on Employer Site

Legacy Bank · 1 day ago

Contact Center Representative I

Wichita, KS

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Legacy Bank is a strong community partner and a preferred place of employment. As a Contact Center Representative I, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about banking products and services to empower customers.

BankingFinancial Services

Growth Opportunities

Responsibilities

Answer incoming calls and chats while verifying the caller’s identity per the set procedures. Determine the needs of the customer then determine if direct assistance can be provided or the customer will need to be connected with the appropriate resource/department

Processes various transactions for customers, including but not limited to: transferring funds between all types of accounts; placing stop payments; closing and ordering debit cards; send/receive documents such as forms, notices, and statements; providing balance and transaction activity; resetting PINs and passwords; and inputting outgoing wires to assure customer’s needs are addressed in a polite and friendly manner

Maintain the customer-facing elements of the bank’s online banking platform, responding to messages and approving/declining requests for access to various services

Make outgoing calls to monitor and mitigate debit card fraud

Other duties as assigned

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

All employees are expected to actively promote Legacy Bank to existing and prospective customers in order to obtain and build the Bank's customer base and thereby enhance Legacy Bank's growth and profitability