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ISCO Industries, Inc. · 1 day ago

Client Service Representative

San Bernardino, CA

Full-time

Onsite

Entry Level

2+ years exp

ISCO Industries, Inc. is a family-owned business focused on growth and people, providing innovative piping solutions. The Client Service Representative supports ISCO projects and customers by facilitating the business cycle from opportunity through fulfillment while maintaining high levels of customer service, sales, and gross profit.

Information TechnologyManufacturing

Growth Opportunities

Responsibilities

Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc

Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management

Determine sourcing strategies which align customer needs with internal objectives

Determine logistical requirements and alternatives and assist as needed with execution

Prepare and/or provide technical documents in relation to customer application

Follow up with customers to ensure quote has been received and ask for feedback

Negotiate price and availability with customers and vendors as needed

Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards

Utilize ISCO business systems to process transactions to company standard

Utilize approved Customer Resource Management (CRM) tool in daily activities

Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors

Ensure appropriate actions are taken to ensure excellent customer experience

Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools

Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc

Monitor commitments to customers to ensure changes and or problems are handled proactively

Participate in Sales Meetings and continuous learning programs as required

Assist with general phone coverage as needed

Ensure compliance with ISCO’s Quality objectives and standards

Perform other related duties as assigned