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Domino's · 3 weeks ago

Technology Support Rep II

Ann Arbor, MI

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Domino's Pizza is a well-established brand known for its commitment to technology and customer service. They are seeking a Technology Support Rep II to provide Level 1 support for in-store operators, diagnosing and resolving technical issues related to software and hardware. This role involves thorough documentation of issues, ongoing training, and the ability to work flexible hours including nights and weekends.

Restaurants

H1B Sponsor Likely

Responsibilities

Providing effective, live Level 1 support for Domino’s In-Store Operators

Remotely diagnosing and resolving routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.)

Following up with customers to ensure calls are resolved and closed promptly

Keeping thorough documentation of reported issues and steps taken in troubleshooting

Ongoing training as new technology is implemented throughout the Domino’s brand

Qualification

Help Desk ExperienceRemote Support ExperienceBasic Networking TroubleshootingTicketing Management ApplicationsSQLMultitaskingCommunication SkillsProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsDetail OrientedPersistent Work Ethic

Required

High school diploma required - Bachelor's degree preferred

Ability to work nights and weekends is a must!

Familiarity with basic networking troubleshooting

Strong detail oriented, communication skills both written and verbal

Typing proficiency, ability to keep up to date and thorough notes while actively troubleshooting an issue

Strong interpersonal skills, soft skills such as empathy and the ability to speak to folks of widely varying levels of technological skill and knowledge

Great problem-solving/investigative skills

Ability to multitask

Ability to independently plan, organize and prioritize one's own activities

Persistent work ethic with a positive, team player mentality

Preferred

Help Desk Experience and remote support experience preferred

Experience using a Ticketing Management applications (ServiceNow)

2+ Years of Help Desk Experience

SQL Experience (Reading and executing existing queries)

Company

Domino's

Glassdoor3.5

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time.

Founded in 1960

Ann Arbor, MI, US

10001+ employees

https://biz.dominos.com/

H1B Sponsorship

Domino's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (40)

2023 (34)

2022 (53)

2021 (42)

2020 (32)