LifeStream Behavioral Center, Inc. · 3 weeks ago
Customer Service Representative Lead
USA
Full-time
Onsite
Mid, Senior Level
$18/hr - $18/hr
3+ years expLifestream Behavioral Center is seeking a Customer Service Representative Lead who will oversee and guide the customer service team to ensure exceptional service delivery. This role focuses on managing daily operations, implementing service strategies, and enhancing customer satisfaction.
Health CareHospitalMedicalRehabilitationWellness
Responsibilities
Lead and supervise a team of customer service representatives, providing guidance, support, and training to enhance their performance and professional development
Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery
Monitor and evaluate team performance, providing feedback and implementing improvement plans as necessary to meet service goals
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution while maintaining a high level of customer satisfaction
Collaborate with other departments to streamline processes and improve service delivery, ensuring alignment with organizational objectives
Analyze customer feedback and service metrics to identify trends and areas for improvement, recommending and implementing solutions
Prepare and present regular reports on customer service operations, performance metrics, and improvement initiatives to management
Stay updated on industry trends and best practices to continually enhance the customer service experience at LIFESTREAM BEHAVIORAL CENTER
Qualification
Required
High school diploma or equivalent is required; an associate or bachelor's degree in a related field is preferred
Minimum of 3 years of experience in a customer service role, preferably within a behavioral health or healthcare setting
At least 1 year of experience in a leadership or supervisory position, demonstrating the ability to lead and manage a team effectively
Proven track record of handling complex customer inquiries and resolving issues efficiently
Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse groups of people
Strong problem-solving skills and the ability to think critically to resolve customer issues
Proficiency in using customer service software, databases, and tools to manage and track customer interactions
Ability to work collaboratively within a team environment and foster a positive team culture
Strong organizational skills with the ability to manage multiple tasks and priorities effectively
Empathy and patience when dealing with customers, especially in a behavioral health context
Ability to train and mentor junior customer service staff to enhance their skills and performance
Preferred
An associate or bachelor's degree in a related field
Benefits
Health/Dental/Vision Insurance
Short Term Disability
Pension Plan
403(b)
PTO (Over 4 weeks your 1st year!)
Flexible Work Schedules
Tuition Reimbursement Program
Free Telehealth Services
And More!
Company
LifeStream Behavioral Center, Inc.
LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase