Apply on Employer Site

Amphenol Communications Solutions · 1 day ago

IT Specialist

Pennsylvania, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Amphenol Communications Solutions is a division of Amphenol Corporation, a world leader in interconnect solutions. The IT Specialist provides day-to-day technical support to employees, assists with system administration tasks, and supports core IT infrastructure operations.

HardwareManufacturing

Responsibilities

Provide hands-on Level 1/2 support for hardware, software, and network issues

Troubleshoot Windows 10/11 laptops, Office 365 applications, printers, VPN connectivity, mobile devices, and peripherals

Support MS Teams calling/phone system issues

Manage tickets using a modern ITSM platform (Freshservice or ServiceNow)

Deliver exceptional customer service and maintain clear communication with end users

Image, configure, and deploy new laptops, desktops, and mobile devices

Provision and support iPhones/Android devices and manage carrier activations

Maintain and support onsite printers, scanners, and shared devices

Assist with conference room setups, AV testing, and workstation installations

Assist with user and device management in Intune, ensuring compliance with corporate security standards

Perform basic administration tasks in Active Directory and Microsoft Entra ID (account creation, group membership, password resets, access changes)

Help administer Microsoft 365 licensing, applications, and SharePoint permissions

Support patching, monitoring, and remote management via NinjaOne

Work with the Network Engineering team to support basic network tasks

Troubleshoot local connectivity issues and assist with switch and Wi-Fi troubleshooting as directed

Support VPN connectivity using FortiClient

Assist Cybersecurity and Infrastructure teams with remediation tasks when required

Follow ITIL-aligned ITSM processes (incident, request, change)

Maintain accurate documentation for assets, procedures, and user guides

Ensure best practices are followed for security, compliance, and operational standards

Provide feedback to improve workflows and help optimize the user experience

Qualification

Microsoft IntuneActive DirectoryOffice 365 administrationVPN technologiesSharePointTicketing systemsMonitoring toolsTroubleshooting skillsITIL familiarityBasic networking knowledgeCommunication skillsCustomer-focused mindsetWork independently

Required

2+ years of IT support experience in a corporate environment

Strong troubleshooting skills across hardware, Windows OS, Microsoft 365, and network basics

Hands-on experience with: Microsoft Intune, Active Directory, Microsoft Entra ID, Office 365 administration, SharePoint (permissions, sites, basic troubleshooting), VPN technologies (FortiClient strongly preferred), Ticketing systems such as Freshservice or ServiceNow, Monitoring and remote management tools (NinjaOne preferred)

Experience supporting printers, mobile phones, and onsite equipment

Strong communication skills and a customer-focused mindset

Ability to work independently at the site

Preferred

CompTIA A+, Network+, or equivalent certifications

Experience in manufacturing or multi-site environments

Familiarity with ITIL or formal ITSM frameworks

Basic knowledge of networking (LAN/Wi-Fi), cabling, and switch connections

Experience supporting Teams calling/telephony

Company

Amphenol Communications Solutions

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Founded in 2000

Berlin, Berlin, DEU

10001+ employees