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Pahlisch Homes Inc. · 1 day ago

IT Infrastructure & Operations Manager

Bend, OR

Full-time

Onsite

Mid, Senior Level

4+ years exp

Pahlisch Homes Inc. is a family-owned, regional production home builder headquartered in Central Oregon. The IT Infrastructure & Operations Manager plays a key role in managing IT infrastructure, ensuring productivity for over 160 staff members, and overseeing help desk operations, security strategies, and disaster recovery plans.

ConstructionReal EstateSales

Growth Opportunities

Responsibilities

Operate with a player/coach mentality serving alongside the IT Infrastructure & Operations team while also providing leadership, guidance, support, backup coverage, goal setting, one-on-one meetings and continued feedback on performance

Play the role of help desk manager, monitor ticketing system to ensure adherence to metrics, timely response, review tickets, comment as necessary to make sure end users are getting the best responses

Assist IT Infrastructure & Operations team members with day-to-day role as needed

Direct reports + Network & System Administrator + Desktop Support Administrator

Analyze, evaluate, and propose new and emerging solutions and strategies for IT Infrastructure including hardware, software, networking, security, telecommunications, data storage, etc

Continuously analyze current IT Operations processes, technologies and vendors to identify needs, vulnerabilities, opportunities for improvement and upgrade paths

Develop and maintain disaster recovery plan and implement it in the event of a disaster/breach

Develop, implement and manage enterprise security strategy and safeguards. This includes determining processes for data protection that reduce the risk of breaches and ensure that regulatory standards are met utilizing latest security technologies such as data loss prevention, cloud app security, conditional access, email security, etc

Maintain phishing training campaigns

Work with third-party cyber security firm to perform security audits

Manage onboarding and offboarding of new users in coordination with the Desktop Support Technician

Define and document internal IT Operations policies and procedures, including managing procedures for cross-functional such as onboarding and offboarding

Develop and implement appropriate IT Operations policies for employees and keep them light and wise in coordination with the Director of DIS. Don’t be a bottleneck; be a catalyst for throughput and velocity while keeping us protected from harm

Manage internal communication systems, including phone, email and messaging to ensure that we have everything we need to communicate better, faster, and more seamlessly across the organization

Track on opening of new communities, sales centers/models and amenities to and coordinate resources to ensure IT equipment and internet is ready and installed on time

Manage wired internet accounts with ISP’s including addressing billing issues, ordering new lines, contacting ISP’s when lines get cut, ensuring billing is correct, negotiating promotions, and notifying end users when data allotments are used

Manage IT email inbox

Assist other departments in using information systems and technology effectively

Respond to feedback from stakeholders and use it to make improvements or adjustments needed to our IT Infrastructure & Operations environment

Design and build the strategic IT Operations roadmap in support of the company mission in coordination with the Director of DIS

Create a timeline for development and deployment of IT operations services. Publish, maintain, and educate all stakeholders on the roadmap and roadmap process in coordination with the Director of DIS

Helping develop and manage project governance

Helping with status reporting and running daily standups as needed

Build, develop and maintain budgets and project plans for IT Operations projects

Ensure smooth communication and project coordination, both upstream and downstream, to departments impacted by IT Infrastructure & Operations development in coordination with the Director of DIS (keep entropy low!)

Create and manage IT Infrastructure & Operations budget in coordination with the Director of DIS

Research, negotiate and secure contracts with third party vendors, contractors and software providers, including business terms and legal verbiage in coordination with Director of DIS

Keep track of IT Operations licenses, contracts and renewals, and expenditures across the organization while always striving to optimize spend

Maintain current standard issue software and hardware lists, providing continued guidance on the latest hardware and where to procure it

Oversee IT inventory, including planning for equipment replacement and ensuring accounting department formally disposes of assets on the books as needed

Perform periodic license audits to maintain compliance and eliminate waste licensing

Value engineer Verizon Wireless plan - adding Verizon lines, adjusting data plans to ensure data usage does not go over the limit, etc

Code and approve IT operations related invoices weekly

Manage credit card transactions and statement monthly

Function as the tier three escalation point as needed for the IT operations help desk for all equipment and systems for 160+ roaming staff spread across multiple locations

Participate in weekend rotation to provide tier 1-2 help desk support for sales team

Meet with new staff members on their first day for an onboarding meeting

Other duties needed to advance the company mission and vision