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NEOGOV · 1 day ago

Retirement and Benefits Technician 2 (02-8129/02-8121)

Juneau, AK

Full-time

Onsite

New Grad, Entry Level

$27.99/hr - $27.99/hr

0+ years exp

NEOGOV is a division of the State of Alaska focused on administering retirement and benefit plans. The Retirement and Benefits Technician 2 will assist members with inquiries related to retirement and health benefits, ensuring excellent customer service and accurate information dissemination.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Providing assistance and excellent customer service to members with inquiries on the telephone and by email

Providing responses to routine questions regarding retirement and health benefits

Determining retirement eligibility based on statutes and regulations

Preparing standard forms and letters to request membership and claimed service information

Explaining retirement benefit calculations and entitlements

Qualification

Customer ServiceOralInterpersonal SkillsWritten CommunicationReading ComprehensionTechnical Knowledge of Benefits

Required

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities

One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field

Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement

Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations

Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately

Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations