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Associated Packaging, Inc. · 23 hours ago

Service Technician

Tampa, FL

Full-time

Onsite

Mid Level

3+ years exp

Associated Packaging, Inc. is one of the fastest growing companies in the packaging industry, promoting a people-first culture. The Equipment Service Technician is responsible for providing technical services and excellent customer service, maintaining relationships with manufacturers and suppliers while performing installation, repair, and maintenance tasks.

AutomotiveManufacturing

Responsibilities

Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers

Continual training of equipment and resources necessary to perform the functions of the department

Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr

Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern

Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits key suppliers when necessary

Coordinate with VP of Sales and Sales Representatives to provide excellent customer support

Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions

Dismantle machines and equipment to gain access to and resolve issues

Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment

Produce timely and detailed service reports

Monitor work procedures, work schedules, and expedite workflow

Create and submit a completed expense report each month

Assist with office / warehouse needs as time permits

Qualification

Machinery experienceElectrical troubleshootingCustomer serviceProficient computer skillsAnalytical skillsBusiness analysisProblem solvingProject management