ASAP/NetSource ยท 1 day ago
Computer Desktop/Helpdesk Support Specialist (Midtown Manhattan -Hybrid)
New York, NY
Full-time
Hybrid
Mid Level
$22/hr - $27/hrASAP/NetSource is a well-known leader in home textiles, seeking a highly motivated Computer Desktop/Helpdesk Specialist to join their team. The role involves providing technical assistance and support to end-users, troubleshooting hardware, software, and network issues while delivering excellent customer service in a fast-paced environment.
Cloud ComputingInformation ServicesInformation TechnologyNetwork Hardware
Responsibilities
Provide first- and second-level technical support to clients via phone, email, remote tools
Troubleshoot and resolve issues related to desktops, laptops, operating systems, and standard business applications
Support and maintain Lotus Notes environments, including user access and basic troubleshooting
Administer and support Microsoft Office 365, including Teams, OneDrive, and SharePoint
Install, configure, and maintain desktop and laptop hardware and software
Perform basic server support, including user account management, permissions, and routine maintenance
Troubleshoot basic networking issues, including connectivity, LAN/WAN, VPNs, and Wi Fi
Install, configure, and troubleshoot printers and multifunction devices
Document incidents, service requests, and resolutions in a ticketing system
Escalate complex issues to higher-level support or vendors as needed
Follow IT policies, procedures, and security best practices
Assist with onboarding/offboarding of users and equipment setup
Qualification
Required
Proven experience in a Help Desk, Client Support, or Technical Support role
Experience supporting Lotus Notes
Strong knowledge of Microsoft Office 365
Hands-on experience with desktop and laptop hardware (Windows and/or macOS)
Basic server administration experience (Windows Server preferred)
Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience supporting printers and peripheral devices
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple tasks and prioritize effectively
Preferred
IT certifications (CompTIA A+, Network+, Microsoft, etc.)
Experience with remote support tools and ticketing systems
Knowledge of Active Directory and Group Policy
Experience in a corporate or managed services environment
Company
ASAP/NetSource
We are a full IT support company offering Cloud Computing, Computer Repair and Computer Support, Laptop Repair, HP and Xerox Printer Repair, Exchange Hosting, Remote Backup, Disaster Recovery, Authorized HP and Xerox Repair Faculty, Print Management, Toner, Network Installations and Onsite Technicians.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase