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Bon Appétit Management Company · 1 day ago

Multi Unit F&B Director of Operations

Foster City, CA

Full-time

Onsite

Director/Executive

$145K/yr - $160K/yr

7+ years exp

Bon Appétit Management Company is a leader in the food service industry, dedicated to culinary excellence and outstanding service. They are seeking a seasoned Multi-Unit F&B Director of Operations to oversee a culinary and hospitality portfolio, ensuring operational excellence, safety compliance, and client satisfaction across multiple sites.

CookingFood and BeverageOrganic FoodRestaurants

Responsibilities

Design, implement, and oversee SOPs across BOH, FOH, Catering, and Safety programs

Collaborate with other members of portfolio National Team to develop, beta test, improve, and implement new programming

Lead rollout strategies for new initiatives and ensure adherence across the portfolio, holding teams accountable to brand and regulatory standards

Conduct regular walk-throughs and audits of FOH and BOH spaces; collaborate with the National Culinary Director on findings and improvements

Mentor and develop unit leads by meeting regularly with unit General Managers to assess unique challenges and strategize for solutions

Uphold compliance and streamline communication across all locations

Travel annually to audit and train at all sites within the portfolio, ensuring operational excellence and brand alignment

Contribute to monthly and quarterly slide decks for Client and Bon Appétit leadership

Track and report on Waste Not metrics; collaborate with site teams to improve food recovery and sustainability efforts

Monitor Food Standards Dashboard and drive improvements and alignment across all sites

Verify food recovery partner donations and ensure accurate documentation

Develop operational dashboard to maintain reporting and metrics in one location

Work closely with other National Team members to identify CAPEX improvements, and oversee purchasing projects

Collaborate with Portfolio VP and Financial Analyst to identify areas of opportunity for data reporting and revenue growth

Implement and uphold safety and sanitation training protocols, ensuring full compliance with company standards, local health regulations, and client expectations

Oversee safety incident investigations and manage communication streams with all stakeholders

Ensure weekly safety and hospitality trainings are completed across all units

Audit Origami reports and unit logs for accuracy, completeness, and timeliness

Cascade Red Alerts from Compass and ensure timely action

Track ServSafe certifications, Steritech audits, and Health Department inspections

Maintain G&G labeling and packaging standards in alignment with brand guidelines and county regulations

Conduct quarterly PPE check-ins with unit chefs, advising on new products

Verify and track that all locations are current on permitting, health, and safety inspections

Mentor General Managers, Executive Chefs, and frontline leadership in developing strong, high-performing teams grounded in a culture of excellence, accountability, and warmth

Foster a 'train the trainer' environment—equipping site leaders with the skills and tools to deliver impactful, consistent training at the unit level

Lead the design and delivery of hospitality-forward training programs that drive exceptional guest service, team connection, and community building across all café locations

Drive accountability for training execution through regular site visits, performance audits, and team feedback loops

Conduct ongoing leadership development coaching for managers and supervisors, with a focus on emotional intelligence, communication, and service recovery

Uphold Bon Appétit's culture of culinary excellence, sustainability, and hospitality

Qualification

Food service operations leadershipCulinary knowledgeHealthSafety standardsMicrosoft Office SuiteProject managementAnalytical skillsTeam developmentCommunication skillsOrganizational skillsEmotional intelligence