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SciTec, Inc. · 1 day ago

Mission Operations Support Engineer

Aurora, Colorado, United States

Full-time

Onsite

Mid Level

SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. SciTec is seeking a Mission Operations Support Engineer to provide deeply technical on-site support for a mission-critical software system used by government operators, ensuring reliable operation and supporting deployment, integration, testing, and monitoring of the software stack.

AerospaceConsultingInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide hands-on technical support for a mission-critical operator UI, ensuring correct behavior, performance, and usability during live operations

Troubleshoot UI-related issues, including data correctness, latency, state synchronization, and operator workflows

Work directly with government operators to diagnose issues, explain system behavior, and recommend mitigations or workarounds

Serve as a technical escalation point during operational anomalies or incidents

Assist with deployment, configuration, and integration of the full software stack, including UI, backend services, messaging, and supporting infrastructure

Support system integration testing, operational readiness testing, and validation activities

Participate in release verification, smoke testing, and post-deployment validation

Monitor system health, logs, metrics, and alerts to identify and diagnose issues across the stack

Support investigation of operational issues and anomalies, including root cause analysis

Coordinate with development, systems, and infrastructure teams to resolve issues efficiently

Document operational issues, resolutions, and lessons learned to improve system reliability and operator experience

Provide feedback to engineering teams on UI usability, operational workflows, and system reliability

Help improve monitoring, alerting, and operational tooling

Contribute to technical documentation and troubleshooting guides

Identify recurring failure modes and recommend improvements to reduce operational risk

Qualification

Technical supportUI troubleshootingSystem integrationRoot cause analysisOperational workflowsMonitoring toolsTechnical documentation

Required

U.S. citizenship is required to obtain and keep a security clearance