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AT&T · 5 days ago

IT Field Support Specialist (HT2) (Government)

Columbia, Maryland

Full-time

Hybrid

Entry, Mid Level

$63K/yr - $88K/yr

2+ years exp

AT&T is a trusted provider of secure, IP enabled, cloud-based network solutions and professional services to the Federal Government. They are seeking an IT Field Support Specialist to provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, and teleconferencing equipment while ensuring end-user connectivity needs are met.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment

Conducts sites surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Qualification

Troubleshooting hardwareInstalling WindowsMicrosoft Office ApplicationsSecurity+ CertificationActive DirectoryAnalytical skillsRemote supportTime management

Required

Minimum education and experience level: High school/GED and two (2) to four (4) years of experience and Security + Certification. Equivalent education and experience: Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem-solving skills

Must be able to drive company vehicle

Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management

Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

The individual to be able to drive an ATT vehicle