NIVA Health ยท 1 day ago
Patient Concierge
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrNIVA Health is dedicated to providing personal and empowering healthcare experiences. As a Patient Concierge, you will be the first point of contact for patients, ensuring a seamless and welcoming experience throughout their visit.
Health CareMedicalWellness
Responsibilities
Greet every patient warmly and professionally upon arrival
Offer refreshments and ensure patients feel comfortable and informed
Answer questions, manage intake paperwork, and update patient records accurately
Schedule, confirm, and manage appointments
Handle incoming and outgoing patient calls throughout the day
Support efficient patient flow and provider schedules
Maintain and update the EMR system (check-ins, scanning, payments, chart prep)
Keep the reception area clean, organized, and fully stocked
Assist with lead management, outbound calls, and appointment generation
Participate in daily morning huddles and contribute to workflow planning
Prepare schedules and charts for providers
Complete daily checklists and ensure all tasks are executed
Tag leads accurately and prepare for the following day
Perform end-of-day office walkthroughs to ensure everything is properly shut down
Qualification
Required
High School Diploma required
Strong interpersonal, time management, and organizational skills
Comfortable using computers and systems (Microsoft Office experience required)
Preferred
Previous medical office or receptionist experience preferred
EMR experience a plus
Company
NIVA Health
NIVA Health offers health and wellness therapies.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rafael Foss
Founder/Visionary of NIVA Health
Company data provided by crunchbase