Ponca City Development Authority ยท 2 days ago
Sales Support & Customer Support Representative
Ponca City, OK
Full-time
Onsite
Entry, Mid Level
2+ years expPonca City Development Authority is seeking a Sales Support & Customer Support Representative to support their Business Development and Logistics teams. This role is focused on managing customer communications, processing orders, and ensuring coordination between customers and internal departments.
Business DevelopmentGovernmentInformation Services
Responsibilities
Serve as a primary point of contact for customers via phone and email
Respond to customer inquiries regarding orders, quotes, and order status
Enter and maintain accurate customer orders and records in ERP and CRM systems
Follow up with customers to confirm order accuracy and satisfaction
Assist with resolving order discrepancies, returns, or service issues
Support Business Development with quotes, new account setup, and follow-up communication
Handle inbound inquiries and assist with outbound follow-up as directed
Support sales activity in designated areas of need (no pricing authority)
Assist with trade show and event follow-up by documenting leads and opportunities
Coordinate with Logistics regarding shipping schedules and customer updates
Work with Accounting on invoice or payment-related questions
Maintain organized documentation related to orders, quotes, and customer communication
Prepare basic reports related to orders and customer activity
Qualification
Required
2+ years of experience in sales support, customer service, or order processing
Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems
Strong communication skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a collaborative approach
Preferred
Associate degree in Business, Agriculture, Communications, or a related field
Equivalent combination of education and relevant experience may be considered
Experience in manufacturing or distribution environments is a plus
Company
Ponca City Development Authority
Ponca City Development Authority is an economic development organization that forms to help facilitate growth in the industry.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase