XBP Global · 9 hours ago
Customer Service Associate
New York, NY
Part-time
Onsite
Entry Level
1+ years expXBP Global is a workflow automation leader that enables digital transformation for clients through innovative solutions. The Customer Service Associate will primarily perform data entry tasks, ensuring the accuracy of records and timely completion of work while adhering to security and privacy policies.
Computer Software
Responsibilities
Batch documents and organize them for data entry processing
Enter data from source documents into automated systems accurately and efficiently
Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion
Perform verification tasks as required, checking for accuracy and identifying errors
Make corrective entries as indicated by verification results or other warnings
Troubleshoot data problems as needed, escalating issues to supervisors when necessary
Operate peripheral equipment as part of the data entry process
Assist in the development of production formats and keying procedures, contributing to process improvement efforts
Maintain a high level of safety awareness and promptly report potential hazards to supervisors
Adhere to security and privacy policies, standards, and guidelines to protect company and customer information
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently
Qualification
Required
High school diploma or equivalent
Proficiency in reading, writing, and speaking English
Ability to work at a computer for extended periods
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties
Close vision and ability to focus are necessary for performing tasks accurately
Less than 1-year experience in a mailroom operation
Minimum of 1-year customer service related experience required
Ability to communicate both verbally and written with customers and company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Ability to lift, push, carry and pull up to 50lbs
Knowledgeable of Microsoft Office Applications (Excel and Word)
Preferred
Experience with data entry is desirable
Previous experience with data entry is advantageous
Benefits
Bonus opportunities may be provided as part of the compensation package
A full range of medical, financial, and/or other benefits
Company
XBP Global
XBP Global is a multinational technology and services company powering intelligent workflows for organizations worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase