LATG ยท 1 day ago
Inside Sales Operations Manager
1 Galleria Blvd Suite 1510, Metairie, LA 70001, US
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expLATG, a leading Managed Security Service Provider (MSSP) and Value-Added Reseller (VAR), is seeking a dynamic and experienced Inside Sales Operation Manager. This role is pivotal in driving operational excellence within the inside sales organization and ensuring seamless integration and utilization of the technology stack, including Connectwise PSA and Manage, SharePoint, and other essential Microsoft tools.
ConsultingInformation ServicesInformation Technology
Responsibilities
Inside Sales Operations Management: Oversee daily operations of the inside sales team, optimizing workflows and processes for maximum efficiency and accuracy
CRM and Quoting Platform Administration: Serve as the primary administrator and subject matter expert for Connectwise PSA and Manage platforms. Ensure all sales activities, quoting, and pipeline management are executed and tracked within these systems
Microsoft Tools Integration: Lead the adoption and integration of SharePoint and other Microsoft 365 tools (Teams, Outlook, Excel, OneDrive, etc.) to streamline communication, collaboration, and data management across the sales organization
RFP Support: Work with Sales Executives and Pre Sales Team to drive RFP responses
Manufacturer Partnerships: Manage and maintain compliance with partnering requirements for key manufacturers (Dell, Cisco, Fortinet, HPE, Arista). Coordinate program certifications, reporting, renewals, and partner communications
Process Improvement: Work with Director of Solutions and Pre-Sales to Identify, recommend, and implement improvements to sales operations, leveraging technology to drive automation and reduce manual tasks
Reporting & Analytics: Develop and maintain dashboards and reports to provide visibility into sales metrics, pipeline status, and partner compliance activities
Training & Support: Provide training and ongoing support to sales staff on Connectwise, SharePoint, and other Microsoft tools. Act as the go-to sales team resource for operational questions and troubleshooting
Collaboration: Work closely with sales, marketing, finance, and executive leadership to align operational strategies with business objectives
Qualification
Required
Bachelor's degree in business, Information Technology, or related field, or equivalent experience
3+ years of experience in sales operations, preferably within MSSP/VAR environments
Expertise in Connectwise PSA and Manage platforms, including administration, configuration, and reporting
Proven track record of implementing and managing SharePoint and Microsoft 365 tools in a sales environment
Strong understanding of manufacturer partner programs (Cisco, Fortinet, HPE, Arista) and related compliance requirements
Advanced proficiency in Excel and other Microsoft Office applications
Excellent communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred
Experience integrating CRM and quoting platforms with other business systems
Familiarity with sales enablement technologies and automation tools
Project management experience and/or certification
Ability to work independently and as part of a cross-functional team
Benefits
Company subsidized medical and prescription drug coverage
Health Savings Account option
Company paid short/long term disability and life insurance
Voluntary vision and dental coverage
Voluntary supplemental insurances such as accident, cancer, critical illness, and hospital indemnity
Generous paid time off (PTO) to full-time employees
Options for bereavement and military leave
A generous company match in our 401(k) program, 100% vested on day one, and access to a financial advisor
Subsidies for work-related certifications and coursework at certified institutes
Company
LATG
LATG is a consulting company that provides information technology-based services, solutions and products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase