Chime · 10 hours ago
Program Manager, Dispute Experience
United States
Full-time
Remote
Senior Level
$130K/yr - $180K/yr
6+ years expChime is a financial technology company focused on helping individuals achieve financial progress. The Program Manager in Member Experience will enhance the dispute experience for members and drive operational efficiency, utilizing data-driven insights to improve processes and collaborate with cross-functional teams.
BankingFinancial ServicesFinTechMobile Apps
Responsibilities
Own and improve process documentation including member journey maps, SOPs, and knowledge base content, serving as a subject matter expert for dispute resolution
Develop and communicate compelling, data-backed insights on member experience and project impact; influence cross-functional roadmaps
Own and improve metrics tied to operational performance, compliance, risk, and fraud Analyze data to identify friction points, define problem statements, build project plans, and execute initiatives that improve key outcomes
Partner with Vendor Operations, Quality, Learning, Content, and others to improve agent performance and accuracy
Support operational readiness for new products and features, partnering with Finance, Workforce Management, and Operations
Contribute to a culture of trust, collaboration, and operational excellence
Qualification
Required
6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization
3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, including the ability to interpret and apply these requirements to operational processes
Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork
Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
Highly motivated self-starter with a desire to grow and learn
Preferred
Preference for candidates with deep experience in process management and continuous improvement
Benefits
401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
Perks also available to Chime Interns.
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Christopher Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
Crunchbase News
2026-01-22
2026-01-20
Venture Capital Journal
2026-01-14
Company data provided by crunchbase