Los Angeles Football Club (LAFC) · 1 day ago
Assistant Manager, Ticket Operations & Box Office
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$72K/yr - $75K/yr
1+ years expThe Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. The Assistant Manager, Ticket Operations & Box Office will assist in managing day-to-day operations in the Box Office at BMO Stadium, ensuring high-quality service and effective management of ticket sales and staffing.
Sports
No H1B
Responsibilities
Manage the hiring, training, and scheduling of 20+ part-time Ticket Sellers to operate Box Office for event and non-event days
Monitor staffing budget as it pertains to department budget, daily operation, and event agreements – i.e., number of staff and hours permitted to work based on agreement with show promoters
Assist in preparing daily financial reconciliation and reporting of all Box Office sales, including audit and reconcile of large volume of cash and credit card transactions
Assist in development and implementation of internal & external reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium
Assist in managing internal and external ticket resolutions on event and non-event days
Ensure timely processing of all internal ticket orders, including processing and printing (if necessary) all ticket sales and service requests
Assist department managers with all LAFC and non-MLS ticketed event related reports and files
Serve as back up to the Manager, Box Office & Ticket Operations, in their absence
Serve as department liaison to Angel City FC, completing tasks as needed to ensure highest level of service
Manage parking sales and parking pass fulfillment through the ticketing system
Other tasks and duties as assigned by Supervisor/Management
Qualification
Required
Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required
Minimum of 1-3 years experience in a Box Office/Ticket Operations environment in the Sports & Entertainment industry required
Innate passion for customer service and providing an exceptional product to elevate the guest experience
Must possess strong interpersonal and customer service skills with the ability to maintain a positive and professional demeanor at all times
Detail-oriented, driven self-motivator with a strong work ethic to get the job done
Ability to read, listen, and communicate effectively in English - both verbally and in writing
Ability to work productively in an unstructured environment with frequent interruptions
Excellent organizational and time management skills
Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, OneNote, and Outlook)
Flexible schedule with the ability to work nights, weekends, and holidays is required
Preferred
Previous experience with a CRM database a plus
Bilingual in Spanish a plus
Knowledge of ticketing software (especially Ticketmaster, Archtics, Host, and TM1), box office management, and technological trends is a plus
Company
Los Angeles Football Club (LAFC)
Los Angeles Football Club is a sports company that operates football clubs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-06-01Series Unknown
Leadership Team
Christian Lau
VP and Information Technology & Chief Technology Officer
Recent News
Los Angeles Business Journal
2025-07-01
Pasadena Star News
2025-04-02
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