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UVM Health - Home Health & Hospice · 1 week ago

Team Assistant II - Specialty Care

Colchester, VT

Part-time

Onsite

Entry Level

2+ years exp

UVM Health - Home Health & Hospice is seeking a Team Assistant II to provide essential clerical and administrative support for their specialty care team. The role involves scheduling staff, coordinating services, and maintaining communication with patients and healthcare providers to ensure high-quality care delivery.

Elder CareHealth CareNon ProfitNursing and Residential Care

Responsibilities

Receives referrals from Intake, schedule admissions, and assigns a case manager

Completes and coordinates the scheduling for a discipline team on an ongoing basis. Tracks and reviews field staff daily schedules

Assigns patients to the appropriate interdisciplinary team members

Maintains effective communication with field staff and Clinical Team Manager

Responds to all telephone calls directed toward the team and passes on appropriate information to team members

Schedules meetings as requested by the Clinical Team Manager and takes minutes as needed

Ensures workflow processes are timely: tracks referrals and submission of admission documentation within 24 hours; tracks recent five-day windows, and processes transfers

Supports the team in meeting clinical, patient satisfaction, and financial outcome goals

Types, proofreads, and sends correspondence as requested by Clinical Team Manager and clinicians. Creates and maintains forms, reports, logos, and other documents. Compiles reports and organizes and maintains files and records

Prepares lab requisitions as requested

Orders and maintains an inventory of office and clinical supplies and equipment

Establishes and maintains on call schedule

Establishes and maintain on call and off shift schedules as needed

Maintains calendar of time off as approved by Clinical Team Manager

Assists with preparations for weekend work

Adheres to the confidentiality policies and procedures of the organization

Provides exemplary customer service to all internal and external customers

Demonstrates accountability and follow through of all designated tasks

Demonstrates commitment to the IDT team members and associated patients

Any other duties as assigned by supervisor

Demonstrates a commitment to the mission and values of the organization

Complies with all organization policies and procedures

Demonstrates respectful and effective communication in all interactions

Protects the privacy and confidentiality of clients, co-workers and organization’s operations

Complies with organization’s policies to protect confidentiality, integrity, availability and security of all protected health information

Organization’s security official

Conducts him/herself in a safe manner by adhering to all safety practices, rules and standards

Demonstrates a commitment to quality and proactively seeks to make improvements to systems and processes

Reports to work on time, provides advance notice for time off, accurately reports time and attendance and appropriately manages paid time off (if applicable) in accordance with organization’s policy

Demonstrates a commitment to integrity in work habits and use of organization’s resources

Performs duties as assigned that may be outside his/her principal responsibilities

Meets own learning needs. Participates in educational programs of the organization, including completion of all mandatory competencies, education or training

Effectively communicates to transfer information, provide guidance and resolve conflicts

Reports concerns and complaints regarding abuse, neglect and exploitation in accordance with Vermont State Law and the organization

Enhance or improve organization’s services by participating in team meetings, projects and committees

Contributes to a positive work environment and responds in a constructive manner to change

Documents the provision care and services in accordance to organization’s policy

Qualification

Clerical supportSchedulingMedical terminologyCustomer serviceCommunication skillsTeam collaborationInitiativePositive attitudeAttention to detailTime management

Required

Associates degree in business or other appropriate discipline

Two to three years of relevant clerical and administrative experience, or a combination of education and experience from which comparable knowledge and skills acquired

Must demonstrate and maintain any required competency

Able to speak, read and write in English

Be honest, self-directed, possess initiative, display good judgment and a positive attitude toward daily activities

Have the ability to communicate clearly and effectively both orally and in written work

Be able to work cooperatively and in a productive manner with organization's employees, clients, customers and the general public

Maintain satisfactory standing with the Adult Abuse Registry, Child Abuse & Neglect Registry, Vermont Criminal Information Center and OIG

Be free from the illegal use and effects of drugs and alcohol in the workplace

Be able to carry out the functions of this job without risk of harm to the health and safety of self and others

Hold a valid driver's license and have a reliable, registered vehicle with insurance as required by the organization, and appropriate to position

Previous experience in a medical setting, with good working knowledge of medical terminology. Ability to converse clearly and comfortably, and to deal courteously and efficiently with a wide variety of organization patients, staff, and varied outside individuals/organizations, often regarding serious and/or sensitive health or other personal matters

Must walk, sit, stand, bend, lift and move intermittently during working hours

Must have the ability to push, pull and lift from the floor, up to a total of 50 pounds and be able to move with the weight, as to organization's standards

Climbing-be able to navigate stairs of varying heights and degrees

Balancing-be able to maintain balance

Kneeling, crouching, stooping, twisting, reaching below waist level, reaching overhead and reaching torso level

Manual finger dexterity-will need dexterity to perform duties and use equipment

Visual acuity-will need sufficient eyesight to drive a car, use office equipment and perform duties

Auditory acuity- will need to assist individuals in person and by telephone

Company

UVM Health - Home Health & Hospice

The University of Vermont Health Network - Home Health & Hospice, formerly the Visiting Nurse Association of Chittenden and Grand Isle Counties, is a nonprofit home health and hospice agency serving Vermonters for more than 110 years.

Founded in 1906

Colchester, Vermont, USA

501-1000 employees