3Rivers Federal Credit Union · 1 day ago
Contact Center Representative
Richmond, IN
Full-time
Onsite
New Grad, Entry Level
$16.39/hr - $22.33/hr3Rivers Federal Credit Union is seeking a Contact Center Representative who will play a key role in the Member Services Resource Center. This position involves direct contact with members via phone or online chat, performing transactions and inquiries while ensuring confidentiality and adherence to regulations.
BankingFinancial Services
Responsibilities
Perform transactions and inquiries on members’ accounts in accordance with current practices while ensuring their information and transactions are kept confidential
Eliminate friction points in the member experience by informing members of self-service options
Provide accurate information to members regarding card services and account inquiries
Establish trust while creating a positive and productive service experience
Qualification
Required
High School diploma or equivalent
Basic transaction and payment knowledge
Knowledge of office procedures and equipment
Knowledge of computer functions
Exceptional organizational and communication skills
Dexterity to do multiple functions at the same time, ie. answer phones, take notes, and perform transactions
Ability to maintain composure and positive attitude at all times
Basic knowledge of loans, types and purposes
Preferred
College degree and/or business school courses
Experience preferred in regards to telephone customer service
Company
3Rivers Federal Credit Union
3Rivers Federal Credit Union is a bank offering financial services.
Founded in 1935
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Don Cates
President and CEO
Tim Sheppard
CFO
Recent News
Seattle TechFlash
2025-06-28
Inside INdiana Business
2022-06-21
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