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Reliable Heating & Air · 2 months ago

Dispatcher: Tuesday - Friday and Saturday or Sunday

KENNESAW, Kennesaw, GA, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Reliable Heating & Air is seeking a Service Dispatcher who will be responsible for planning and dispatching technicians to ensure efficient and customer-focused service. The role involves scheduling, invoicing, and providing support to field team members in HVAC, Electrical, and Plumbing services.

Consumer ElectronicsManufacturingReal Estate

Growth Opportunities

Responsibilities

Plans routes to minimize drive times and ensure best resources are assigned to the right calls

Dispatches work and modify/optimize schedules throughout the day

Liaison for the HVAC technicians/Plumbers/Electricians in the field for the CSRs, admin, and managers on the overall operations of the field team members

Promote and support the HVAC/Plumbing/Electrical growth plans by promoting all HVAC maintenance agreements, generator rentals and RENTAL offerings

Schedule engine updates for both the dashboard availability and dispatches

Create/Edit Invoices as well as analyze and review Invoices for customers/field technicians

Assists field team members on all items needed: accepting jobs, complaints, scheduling of jobs, days requested off, housekeeping and equipment issues, etc

Provides ongoing support by frequently communicating with internal and external departments, vendors and or contractors

Coordinates transfer of equipment/material/and other supplies from office/warehouse to field operatives/field team members

Works with managers to resolve NPS concerns

Works directly with Independent Contractors who partner with the Company to provide services

Dispatches job/setting routes and sends information via Service Titan

Provides real time assistance for contractors for verification and customer concerns

Manages direct communication with customers

Other duties as assigned