Diverse Lynx · 4 months ago
Microsoft Dynamics 365 CRM Technical_Chennai
United States
Full-time
Remote
Mid LevelDiverse Lynx is seeking a Microsoft Dynamics 365 CRM Technical professional. The role involves understanding corporate business processes, conducting data analysis, optimizing business processes, collaborating with development teams, and reviewing the application effects of the D365 system to ensure continuous improvement and user satisfaction.
Information Technology & Services
Responsibilities
Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development
Conduct in-depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprises actual situation, identify potential problems and optimization directions in business operations, and provide data-driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyze data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post-implementation improvements from a post sales service perspective
Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post sales service business and processes, analyze the adaptability of existing processes to system functions, Client process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts
Collaborate closely with the D365 development team. Translate business requirements accurately into functional requirements that can be implemented by the system, and assist technical personnel in understanding business logic. Act as a bridge between business and technology during system development, configuration, and customization, promptly resolve disagreements and issues between the two parties, ensuring that projects progress smoothly and meet business expectations. During post sales, work with developers to troubleshoot system-related problems reported by customers, using your post sales service knowledge to translate customer concerns into actionable technical tasks and align solutions with post sales service needs
Regularly review and evaluate the application effect of the D365 system and the achievements of business analysis. Collect feedback from business departments, continuously optimize business analysis methods and processes based on the D365 system, promote a deep fit between system functions and business requirements, and enhance the enterprises digital operation level. Specifically, focus on post sales feedback, leveraging your post sales service business and process knowledge to drive iterative improvements, ensuring the long-term success and satisfaction of D365 system users in the post sales context
Qualification
Required
Deeply understand corporate business processes, especially in the application scenarios of D365 system
Focus on integrating knowledge of post sales service business and processes
Comprehensively collect requirements from business departments
Accurately identify business pain points and clarify business objectives
Create detailed and professional D365 business requirement documents
Leverage post sales service knowledge to engage with customers during the post sales phase
Gather feedback on system usage and ensure continuous improvement of the D365 solution
Conduct in-depth analysis of business data generated by the enterprise based on the D365 system
Utilize data analysis tools to mine data value and identify potential problems
Provide data-driven support for business decisions and D365 system function optimization
Analyze data related to customer support requests, system issues, and user satisfaction
Participate in the review and optimization of enterprise business processes
Analyze the adaptability of existing processes to system functions
Propose process improvement plans that integrate D365 system features
Collaborate with the post sales team to understand customer pain points
Translate business requirements accurately into functional requirements
Assist technical personnel in understanding business logic
Act as a bridge between business and technology during system development
Resolve disagreements and issues between business and technology
Work with developers to troubleshoot system-related problems reported by customers
Collect feedback from business departments to optimize business analysis methods
Company
Diverse Lynx
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions.
Founded in 2002
1001-5000 employees
H1B Sponsorship
Diverse Lynx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Sujata Varma
CEO
Recent News
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